Customer Testimonials

First Team Nissan

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Google Apr 15, 2021

WAS VERY GOOD. I TRUST THEY FOLKS I WILL GO BACK FOR MY SERVICE ON MY HYUNDAL AT FIRST TEAM SO GLAD I WENT. I GIVE THESE FOLKS A 10 PERSCENT I VERY IMPRESSED THANKS

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Google Apr 13, 2021

Not inexpensive, but do a great job.

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Google Apr 13, 2021

Everyone was very friendly and helpful . our salesman Jamal Terry was great

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Google Apr 13, 2021

Just purchased my 4th Subaru and it was a totally smooth experience working with Mel Dobbs! Mr Dobbs helped me get the best deal on my trade in and very patiently explained all of the new features on my Subaru Outback. Thanks First Team!!

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Google Apr 11, 2021

Salesman was fantastic and the price was fair. Dealership itself seems super old and industrial which totally goes against the Genesis brand and this Hyundai dealership shares it’s title with Genesis. Wished I would have gotten more for my trade but what else is new.

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Google Apr 10, 2021

Very helpful, and adapted very well to all the COVID-19 restrictions.

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Google Apr 8, 2021

Always a great experience!

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Google Apr 6, 2021

Let me say that Mel D is wonderful, this was my first time at a dealership an he was great! If I could give him more stars I would. Thanks Mel!

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Google Apr 6, 2021

We are from out of town. Car broke down. Got towed to this dealership. I received A++ service. Car fixed. Was able to make ot home. Kids didn't miss a day of school. Thank you First team Hyundai!

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Google Apr 6, 2021

I had visited a few dealers looking to trade in my vehicle for something more reliable and in better condition. Everywhere concluded they couldn’t help me get into any vehicle for various reasons However, that wasn’t the outcome at First Team! Not only did my salesperson, Wayne Lewis, get me an affordable loan, but it was also into a BRAND NEW 2021 Accent with an interest rate less than half of the one I had on my previous vehicle! It may sound too good to be true, but First Team Hyundai is awesome. The entire team is great!

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Google Apr 6, 2021

Sales Jeremy best I ever dealt with !! He made it Happen!! Thank You Jimmy!!👍👍👍👍👍👍😀😀😀😀😀😀

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Google Apr 5, 2021

Nice employees fast service

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Google Apr 2, 2021

I compared vehicles for several months before deciding on the Santa Fe. It has high ratings in safety and reliability. I was pleased with the selection at First Team and the salesman was great! Explained everything thoroughly from features of the car to pricing, financing, and service. The showroom was attractive and clean. I love my new car!

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Google Mar 31, 2021

Fast, professional, great work! Comfortable wait.

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Google Mar 28, 2021

Very professional and courteous ! Have only good things to say about first team Hyundai,Roanoke,Va.

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Google Mar 26, 2021

Great buying experience sales staff was quick to resolve any issues and Tracy Meador was our sales agent done a good job explaining vehicle features definitely a great buying experience.

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Google Mar 25, 2021

I’m from Georgia and while up here on a family emergency, the airbag warning light came on. I called first thing Monday morning and got transferred to voicemail. Within an hour I received a return call from Harold. To make a long story short, I dropped my Atlas off Tuesday morning and had a rental waiting. Even though they were booked solid and short on help, Harold worked me in. They had to overnight a part and had me fixed by Wednesday afternoon. First class service.

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Google Mar 25, 2021

First Team has always treated me right! My wife and I both have Sonatas and they have performed recalls flawlessly! I'm always pleased with their service and the staff are very helpful! Thank you!!

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Google Mar 24, 2021

This has been one of the best experiences shopping and buying a new car. Very professional and helpful.

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Google Mar 23, 2021

People are really nice and helpful.

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Google Mar 17, 2021

Everyone was very cordial and friendly. Danielle Starkey and Horatio Doregos were very helpful.

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Google Mar 16, 2021

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Google Mar 11, 2021

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DealerRater Mar 10, 2021

Ramon McGeorge provide awesome service when buying my new Rouge. He was quick and efficient and made the process quick and easy. He worked around my schedule to make the process efficient.

Read at DealerRater

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Google Mar 9, 2021

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Google Mar 8, 2021

Went very well. Mark and Eric did an outstanding job. Would give the highest rating for my visit.

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Google Mar 8, 2021

Went for oil change and tire rotation. Very courteous and helpful staff. My vehicle was gleaming when I went to get it as they washed it too!

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Google Mar 5, 2021

Awesome team! Sales Rep. Steven Waskey has helped me Multiple times over the past 3 years with 2 different vehicle purchases, deliveries, and much more. This was my fastest experience purchasing a car outright with cash. No issues with any service or team member. Everything was extraordinary from finding the car, to test driving, signing documents, available information on parts, services, other vehicles in the area, and any other information given almost instantly . Took about 45 mins in person to sign everything, order parts wanted, services, etc... Big thanks to Steven Waskey for all the dedication to helping me find what I wanted ...

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Google Mar 3, 2021

A month ago I came in for a standard oil change and tire rotation. I had a switch in my glove compartment, and when the service was done it was missing. They don't think the tech that maintenanced my car took it, but still want to make things right. Overall very pleased with how the company has handled everything and HUGE thanks to Stacy in service❤ If you ever need help with service issues, she's the advisor to go to!

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Google Mar 2, 2021

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Google Mar 2, 2021

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Google Feb 28, 2021

This wasn't my first visit to First Team Hyundai. I've bought a number of cars and trucks previously, always from Horatio Doregos. Best salesman I've ever run into (including myself, retired car salesman!). But he was so busy with customers (that's a good thing) that I was helped by a man named Dave, who turned out to be President and General Sales Manager! They were REALLY busy! The car, the deal I got, and the financing were, maybe, the best I've ever had. Thanks to all. (I'll keep bringing referrals!) By the way, this ...

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Google Feb 28, 2021

Great sales team! Super friendly staff.

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Google Feb 27, 2021

Prior to my visit at First Team Subaru, I had done research on the car I was interested in - the Forester. My salesman, Jason Garner, explained it's features and let me take it on a test drive. He also arranged for me to test drive a Hyundai SUV, so I could compare the ride and features. When I picked up the car, Mr Gardner went over the features a second time, so I could drive the car home safely. While I am still learning about this car, I appreciate the follow up calls and willingness of the team ...

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Google Feb 27, 2021

We received a very reasonable price on a Santa Fe here. There was no hard sell and everyone was polite and professional. All of our questions were answered and they went above and beyond to earn our business. It takes a lot to impress me and I have to admit that I was. I'd say if you are in the market for one, it would be wise to at least window shop here.

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Google Feb 21, 2021

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Google Feb 16, 2021

Norris Timmons has outstanding customer service at First Team Nissan. Best experience I've ever had when buying a car.

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Google Feb 16, 2021

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Google Feb 14, 2021

The FirstTeam Subaru were not only professional, their customer service and sales were welcoming. Mr. Rick Burke made sure I got a worthy deal and took care of everything, was available to answer all may concerns and addressed them. I hope they continue to do so. Mr. Kevin explained everything we asked. I would recommend FirstTeam Subaru to everyone!

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Google Feb 14, 2021

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Google Feb 11, 2021

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Google Feb 10, 2021

Purchased a brand new 2020 Hyundai Venue last week. Upon completing the test drive the forward collision warning and Lane tracking quit working, but I purchased the car anyway. Wayne Lewis was very helpful in checking out the problem after the purchase and gave me another new car to drive while they repaired the one I purchased. Highly recommend Hyundai - they have a great warranty and the people who work there are excellent!

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Google Feb 9, 2021

Best experience at a car dealership that I have had. Thanks to my salesman, Will, for a great and easy buying experience. Highly recommended. Love my new Venue. I would like to add that Will , knew the situation with my husband being in the hospital with covid , so I had to quarantine before I could pick my car up and they still worked with me. Sadly to say , my sweet husband passed away on February 12th. He couldn't fight it anymore. I'm just sad that he didn't get to see the Venue. Thank you.

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Google Feb 7, 2021

I warned my husband if First Team had the car I wanted I was going to buy it period. Rick Burke met us at the door. We sat at a table, I told him what I wanted, gave him my two choices of color. He took us to see a 2021 Forester the exact color I asked for with all the safety features. We were trading in our 2015 Forester for which they gave us a fair trade in value. So we bought the car. The next day I came back with a check and picked up my new car with which ...

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Google Feb 7, 2021

I’m very pleased with the car buying experience I had at First Team Subaru. Steve Waskey helped me in every possible way, and I appreciate the great service. My Crosstrek is a great car. I highly recommend First Team Subaru.

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Google Feb 3, 2021

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Google Feb 2, 2021

Salesperson Ramon Mcgeorge was very knowledgeable and polite. This is the 5th vehicle I have purchased at First Team and all good experiences.

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Google Feb 1, 2021

Experience was very good. Jeremy Smith took really good care of me

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Google Feb 1, 2021

Great service! Excellent communication! Very knowledgeable. Outstanding techs!

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Google Jan 30, 2021

Highly recommend if you enjoy getting your car services with kind people!!!!

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Google Jan 29, 2021

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Google Jan 28, 2021

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Google Jan 20, 2021

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Google Jan 20, 2021

Okay a little pricey for what they offered

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Google Jan 19, 2021

Jason was great

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Google Jan 17, 2021

My salesman Jamal has to be the main reason I came home with my car the other day. Talked to me like a person, gave me some great options, and showed me around the whole lot. Looked at several cars and ended up getting the first one I tested. Love my new vehicle and I can’t be happier with their customer service

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Google Jan 17, 2021

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Google Jan 16, 2021

Always a great experience!! Everyone is really friendly!!

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Google Jan 16, 2021

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Google Jan 16, 2021

Okay service

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Google Jan 14, 2021

Very helpful service department. Had a small problem with parts department though. Had my wife bring up the battery core and she was told she didn't get money back, luckily I was able to call my wife and get it fixed. But shout out Mark Baker, he was an excellent service advisor! Was very honest with me, having my 4 years background in a dealership, I felt like he was very honest with me about the services. So the 5 stars is directly for Mr Baker.

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Google Jan 14, 2021

Richard Burke was an awesome salesman. He worked with me through the entire process of purchasing a new vehicle. He did a fantastic job with suiting me with the perfect SUV with everything I wanted and at a good deal. I highly recommend First Team Subaru.

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Google Jan 14, 2021

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Google Jan 10, 2021

John worked with us on purchasing two (2) GTIs. We initiated and concluded the transaction entirely via text and phone conversations. John was fantastic! Responsive, honest in meeting our pricing request, and thoroughly professional. He accommodated our compressed time frame to pick up the cars. We had a totally positive experience with John and the First Team VW folks.

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Google Jan 10, 2021

Davey Preston worked with me today and he was GREAT. It was my first time going to a dealership by myself and I felt comfortable and confident with my purchase. The whole team was awesome, and answered all of my questions and made my experience enjoyable! 10/10. Definitely recommend. 🙂

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Google Jan 10, 2021

Fast and everything I needed

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Google Jan 9, 2021

Great experience here. Davey was wonderful to work with!

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Google Jan 9, 2021

Davey was phenomenal. He had everything ready when we got to the dealership and made the whole process super easy! He made us feel relaxed and made us laugh through the process!

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Google Jan 8, 2021

Davey Preston was so awesome!!! He really made me feel so at ease with the purchase of my first vehicle! I couldn’t imagine this process with anyone else! He was informative and no BS! Would highly recommend him to anyone looking for a vehicle!!

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Google Jan 6, 2021

Jason was the bomb.com 👍🏻

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Google Jan 5, 2021

If you are looking for a great vehicle and a painless buying experience go see Anthony at the Nissan dealership. He went well above and beyond my expectations. I had picked out a vehicle and went to look at it and before i got there he had found another one with less miles and still in manufacturers warranty for about the same price and had us pre-approved for financing and with less money down. The whole team work together as one to get you in and out. We were driving away with our new vehicle in less that 2.5 hours. Thank ...

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Google Jan 4, 2021

Purchased 2 Subaru vehicles from here. Had 2 different sales associates on the 2 visits. Both were great at their job and not pushy. They let me do what I wanted to do and were helpful every step of the way

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Google Jan 4, 2021

First Team is a Hyundai Dealership that I can trust with my Hyundai. Ricky the Service advisor has always treated me with the highest courtesy when I bring my car in for service. I have been to several other dealerships in the North Carolina area, and have had less then stellar service from them. I recently had to have my Hyundai in for an issue on my drivers seat cover and I am waiting to hear back from a question I had. Ricky was going to forward the info to the service manager. I will follow up this week with ...

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Google Jan 3, 2021

routine oil change and tire rotation.

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Google Jan 3, 2021

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Google Jan 1, 2021

Norris was my salesman and Keith Kelso took care of the financial aspect for me. They were a great team to work with. They were both very friendly and informative. They made me feel very comfortable and confident in my purchase. The deal that the got me was AMAZING!!I love being a part of the Nissan family! I will be back when it’s time for me to buy again. And I will recommend my friends and family to go see that duo when they need an automobile. Thank you Norris and Keith!!

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Google Jan 1, 2021

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Google Dec 31, 2020

Went in for a routine oil change, informed me of of things that needed to be done, not to pushy, friendly

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Google Dec 30, 2020

Love my new 2021 OUTBACK

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Google Dec 30, 2020

I had a great experience yesterday purchasing a new vehicle. My salesman, Jason Hoose, was very thorough in explaining all the features on the vehicle I was interested in. He made sure the process was smooth and I knew what was happening every step of the way. This was my second vehicle purchased from First Team. Next time I'm in need of a car, I will be right back at First Team. Thank you Jason!

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Google Dec 30, 2020

Davey was a very kind and efficient salesman, facilities were very clean and safe! I would recommend anyone in the market to see Davey in the future!

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Google Dec 29, 2020

My salesperson was Jeremy Smith. He went above and beyond to get me into a vehicle quickly and easily. Even though I had to change plans mid stream and go from purchasing out right to financing, we were still able to do a deal mostly on line.

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Facebook Dec 28, 2020

We just purchased a new Santa Fe, our fourth vehicle from First Team! Wayne Lewis has been our salesman each time and he always delivers exactly what we want. Thanks!

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Google Dec 25, 2020

very good

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Google Dec 24, 2020

Always nice and comfortable - they get things done quickly. Lost one star because they don't have shuttle running because of covid. I think it's been proven that transporting a few people with masks should be ok - City buses run, school buses run, airplanes are flying, I think they could work the shuttle if they wanted to. That is the primary reason I bought my car here instead of another city - because I could take the shuttle to work and now it is not available.

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Google Dec 23, 2020

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Google Dec 21, 2020

Good people to deal with enjoy working with them

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Google Dec 18, 2020

I was satisfied with the oil change but whoever's washed my car did a bad job. When it dried I could see the dirt I came in with.

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Google Dec 16, 2020

Jason Hoose went above and beyond to help me get not only a car I need, but one I wanted. And at a price I could afford. Ask for him when you go by to look!

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Google Dec 16, 2020

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Google Dec 14, 2020

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Google Dec 12, 2020

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Google Dec 10, 2020

Great customer service. I had my car scheduled for a recall and was late for my appointment. They just said no problem and took care of me. I had been told it would take 2 hours for the service. I sat in a nice clean waiting area for 2 hours and was surprised to have my Hyundai returned nice and clean

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Google Dec 10, 2020

The service department is excellent. I am quite surprised at how good at is. They genuinely try.

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Google Dec 9, 2020

Chris Martin and the rest of First Team Used Cars were wonderful to work with! My girlfriend and I will definitely be back if we need a vehicle in the future.

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Google Dec 8, 2020

Amazing staff! Service team members were polite, knowledgeable and didn't force additional services but made necessary suggestions as needed.

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Google Dec 8, 2020

First Team Auto Mall is a great dealership and easy to deal with. This is our third vehicle we’ve purchased from them. The salesman Jamal Terry, went above and beyond to find us the vehicle we were looking for. We are very pleased with our purchase. They are the only ones to deal with, when buying a new or used car. Will definitely go back and make sure you ask for Jamal.

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Google Dec 8, 2020

I had an overall great experience. My salesman Bill Roy was personable and easy to talk too. The gentleman who helped with the understanding of how all the gadgets in my new car worked was great as well. Then the last person we saw who we signed paper work with was great to talk too.

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Google Dec 7, 2020

Eric in the service department is excellent to work with.

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Google Dec 7, 2020


First Team Nissan of New River

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Google Apr 15, 2021

WAS VERY GOOD. I TRUST THEY FOLKS I WILL GO BACK FOR MY SERVICE ON MY HYUNDAL AT FIRST TEAM SO GLAD I WENT. I GIVE THESE FOLKS A 10 PERSCENT I VERY IMPRESSED THANKS

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Google Apr 13, 2021

Not inexpensive, but do a great job.

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Google Apr 13, 2021

Everyone was very friendly and helpful . our salesman Jamal Terry was great

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Google Apr 13, 2021

Just purchased my 4th Subaru and it was a totally smooth experience working with Mel Dobbs! Mr Dobbs helped me get the best deal on my trade in and very patiently explained all of the new features on my Subaru Outback. Thanks First Team!!

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Google Apr 11, 2021

Salesman was fantastic and the price was fair. Dealership itself seems super old and industrial which totally goes against the Genesis brand and this Hyundai dealership shares it’s title with Genesis. Wished I would have gotten more for my trade but what else is new.

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Google Apr 10, 2021

Very helpful, and adapted very well to all the COVID-19 restrictions.

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Google Apr 8, 2021

Always a great experience!

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Google Apr 6, 2021

Let me say that Mel D is wonderful, this was my first time at a dealership an he was great! If I could give him more stars I would. Thanks Mel!

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Google Apr 6, 2021

We are from out of town. Car broke down. Got towed to this dealership. I received A++ service. Car fixed. Was able to make ot home. Kids didn't miss a day of school. Thank you First team Hyundai!

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Google Apr 6, 2021

I had visited a few dealers looking to trade in my vehicle for something more reliable and in better condition. Everywhere concluded they couldn’t help me get into any vehicle for various reasons However, that wasn’t the outcome at First Team! Not only did my salesperson, Wayne Lewis, get me an affordable loan, but it was also into a BRAND NEW 2021 Accent with an interest rate less than half of the one I had on my previous vehicle! It may sound too good to be true, but First Team Hyundai is awesome. The entire team is great!

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Google Apr 6, 2021

Sales Jeremy best I ever dealt with !! He made it Happen!! Thank You Jimmy!!👍👍👍👍👍👍😀😀😀😀😀😀

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Google Apr 5, 2021

Nice employees fast service

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Google Apr 2, 2021

I compared vehicles for several months before deciding on the Santa Fe. It has high ratings in safety and reliability. I was pleased with the selection at First Team and the salesman was great! Explained everything thoroughly from features of the car to pricing, financing, and service. The showroom was attractive and clean. I love my new car!

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Google Mar 31, 2021

Fast, professional, great work! Comfortable wait.

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Google Mar 28, 2021

Very professional and courteous ! Have only good things to say about first team Hyundai,Roanoke,Va.

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Google Mar 26, 2021

Great buying experience sales staff was quick to resolve any issues and Tracy Meador was our sales agent done a good job explaining vehicle features definitely a great buying experience.

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Google Mar 25, 2021

I’m from Georgia and while up here on a family emergency, the airbag warning light came on. I called first thing Monday morning and got transferred to voicemail. Within an hour I received a return call from Harold. To make a long story short, I dropped my Atlas off Tuesday morning and had a rental waiting. Even though they were booked solid and short on help, Harold worked me in. They had to overnight a part and had me fixed by Wednesday afternoon. First class service.

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Google Mar 25, 2021

First Team has always treated me right! My wife and I both have Sonatas and they have performed recalls flawlessly! I'm always pleased with their service and the staff are very helpful! Thank you!!

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Google Mar 24, 2021

This has been one of the best experiences shopping and buying a new car. Very professional and helpful.

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Google Mar 23, 2021

People are really nice and helpful.

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Google Mar 17, 2021

Everyone was very cordial and friendly. Danielle Starkey and Horatio Doregos were very helpful.

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Google Mar 16, 2021

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Google Mar 11, 2021

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DealerRater Mar 10, 2021

Ramon McGeorge provide awesome service when buying my new Rouge. He was quick and efficient and made the process quick and easy. He worked around my schedule to make the process efficient.

Read at DealerRater

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Google Mar 9, 2021

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Google Mar 8, 2021

Went very well. Mark and Eric did an outstanding job. Would give the highest rating for my visit.

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Google Mar 8, 2021

Went for oil change and tire rotation. Very courteous and helpful staff. My vehicle was gleaming when I went to get it as they washed it too!

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Google Mar 5, 2021

Awesome team! Sales Rep. Steven Waskey has helped me Multiple times over the past 3 years with 2 different vehicle purchases, deliveries, and much more. This was my fastest experience purchasing a car outright with cash. No issues with any service or team member. Everything was extraordinary from finding the car, to test driving, signing documents, available information on parts, services, other vehicles in the area, and any other information given almost instantly . Took about 45 mins in person to sign everything, order parts wanted, services, etc... Big thanks to Steven Waskey for all the dedication to helping me find what I wanted ...

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Google Mar 3, 2021

A month ago I came in for a standard oil change and tire rotation. I had a switch in my glove compartment, and when the service was done it was missing. They don't think the tech that maintenanced my car took it, but still want to make things right. Overall very pleased with how the company has handled everything and HUGE thanks to Stacy in service❤ If you ever need help with service issues, she's the advisor to go to!

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Google Mar 2, 2021

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Google Mar 2, 2021

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Google Feb 28, 2021

This wasn't my first visit to First Team Hyundai. I've bought a number of cars and trucks previously, always from Horatio Doregos. Best salesman I've ever run into (including myself, retired car salesman!). But he was so busy with customers (that's a good thing) that I was helped by a man named Dave, who turned out to be President and General Sales Manager! They were REALLY busy! The car, the deal I got, and the financing were, maybe, the best I've ever had. Thanks to all. (I'll keep bringing referrals!) By the way, this ...

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Google Feb 28, 2021

Great sales team! Super friendly staff.

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Google Feb 27, 2021

Prior to my visit at First Team Subaru, I had done research on the car I was interested in - the Forester. My salesman, Jason Garner, explained it's features and let me take it on a test drive. He also arranged for me to test drive a Hyundai SUV, so I could compare the ride and features. When I picked up the car, Mr Gardner went over the features a second time, so I could drive the car home safely. While I am still learning about this car, I appreciate the follow up calls and willingness of the team ...

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Google Feb 27, 2021

We received a very reasonable price on a Santa Fe here. There was no hard sell and everyone was polite and professional. All of our questions were answered and they went above and beyond to earn our business. It takes a lot to impress me and I have to admit that I was. I'd say if you are in the market for one, it would be wise to at least window shop here.

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Google Feb 21, 2021

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Google Feb 16, 2021

Norris Timmons has outstanding customer service at First Team Nissan. Best experience I've ever had when buying a car.

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Google Feb 16, 2021

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Google Feb 14, 2021

The FirstTeam Subaru were not only professional, their customer service and sales were welcoming. Mr. Rick Burke made sure I got a worthy deal and took care of everything, was available to answer all may concerns and addressed them. I hope they continue to do so. Mr. Kevin explained everything we asked. I would recommend FirstTeam Subaru to everyone!

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Google Feb 14, 2021

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Google Feb 11, 2021

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Google Feb 10, 2021

Purchased a brand new 2020 Hyundai Venue last week. Upon completing the test drive the forward collision warning and Lane tracking quit working, but I purchased the car anyway. Wayne Lewis was very helpful in checking out the problem after the purchase and gave me another new car to drive while they repaired the one I purchased. Highly recommend Hyundai - they have a great warranty and the people who work there are excellent!

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Google Feb 9, 2021

Best experience at a car dealership that I have had. Thanks to my salesman, Will, for a great and easy buying experience. Highly recommended. Love my new Venue. I would like to add that Will , knew the situation with my husband being in the hospital with covid , so I had to quarantine before I could pick my car up and they still worked with me. Sadly to say , my sweet husband passed away on February 12th. He couldn't fight it anymore. I'm just sad that he didn't get to see the Venue. Thank you.

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Google Feb 7, 2021

I warned my husband if First Team had the car I wanted I was going to buy it period. Rick Burke met us at the door. We sat at a table, I told him what I wanted, gave him my two choices of color. He took us to see a 2021 Forester the exact color I asked for with all the safety features. We were trading in our 2015 Forester for which they gave us a fair trade in value. So we bought the car. The next day I came back with a check and picked up my new car with which ...

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Google Feb 7, 2021

I’m very pleased with the car buying experience I had at First Team Subaru. Steve Waskey helped me in every possible way, and I appreciate the great service. My Crosstrek is a great car. I highly recommend First Team Subaru.

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Google Feb 3, 2021

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Google Feb 2, 2021

Salesperson Ramon Mcgeorge was very knowledgeable and polite. This is the 5th vehicle I have purchased at First Team and all good experiences.

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Google Feb 1, 2021

Experience was very good. Jeremy Smith took really good care of me

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Google Feb 1, 2021

Great service! Excellent communication! Very knowledgeable. Outstanding techs!

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Google Jan 30, 2021

Highly recommend if you enjoy getting your car services with kind people!!!!

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Google Jan 29, 2021

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Google Jan 28, 2021

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Google Jan 20, 2021

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Google Jan 20, 2021

Okay a little pricey for what they offered

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Google Jan 19, 2021

Jason was great

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Google Jan 17, 2021

My salesman Jamal has to be the main reason I came home with my car the other day. Talked to me like a person, gave me some great options, and showed me around the whole lot. Looked at several cars and ended up getting the first one I tested. Love my new vehicle and I can’t be happier with their customer service

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Google Jan 17, 2021

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Google Jan 16, 2021

Always a great experience!! Everyone is really friendly!!

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Google Jan 16, 2021

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Google Jan 16, 2021

Okay service

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Google Jan 14, 2021

Very helpful service department. Had a small problem with parts department though. Had my wife bring up the battery core and she was told she didn't get money back, luckily I was able to call my wife and get it fixed. But shout out Mark Baker, he was an excellent service advisor! Was very honest with me, having my 4 years background in a dealership, I felt like he was very honest with me about the services. So the 5 stars is directly for Mr Baker.

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Google Jan 14, 2021

Richard Burke was an awesome salesman. He worked with me through the entire process of purchasing a new vehicle. He did a fantastic job with suiting me with the perfect SUV with everything I wanted and at a good deal. I highly recommend First Team Subaru.

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Google Jan 14, 2021

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Google Jan 10, 2021

John worked with us on purchasing two (2) GTIs. We initiated and concluded the transaction entirely via text and phone conversations. John was fantastic! Responsive, honest in meeting our pricing request, and thoroughly professional. He accommodated our compressed time frame to pick up the cars. We had a totally positive experience with John and the First Team VW folks.

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Google Jan 10, 2021

Davey Preston worked with me today and he was GREAT. It was my first time going to a dealership by myself and I felt comfortable and confident with my purchase. The whole team was awesome, and answered all of my questions and made my experience enjoyable! 10/10. Definitely recommend. 🙂

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Google Jan 10, 2021

Fast and everything I needed

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Google Jan 9, 2021

Great experience here. Davey was wonderful to work with!

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Google Jan 9, 2021

Davey was phenomenal. He had everything ready when we got to the dealership and made the whole process super easy! He made us feel relaxed and made us laugh through the process!

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Google Jan 8, 2021

Davey Preston was so awesome!!! He really made me feel so at ease with the purchase of my first vehicle! I couldn’t imagine this process with anyone else! He was informative and no BS! Would highly recommend him to anyone looking for a vehicle!!

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Google Jan 6, 2021

Jason was the bomb.com 👍🏻

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Google Jan 5, 2021

If you are looking for a great vehicle and a painless buying experience go see Anthony at the Nissan dealership. He went well above and beyond my expectations. I had picked out a vehicle and went to look at it and before i got there he had found another one with less miles and still in manufacturers warranty for about the same price and had us pre-approved for financing and with less money down. The whole team work together as one to get you in and out. We were driving away with our new vehicle in less that 2.5 hours. Thank ...

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Google Jan 4, 2021

Purchased 2 Subaru vehicles from here. Had 2 different sales associates on the 2 visits. Both were great at their job and not pushy. They let me do what I wanted to do and were helpful every step of the way

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Google Jan 4, 2021

First Team is a Hyundai Dealership that I can trust with my Hyundai. Ricky the Service advisor has always treated me with the highest courtesy when I bring my car in for service. I have been to several other dealerships in the North Carolina area, and have had less then stellar service from them. I recently had to have my Hyundai in for an issue on my drivers seat cover and I am waiting to hear back from a question I had. Ricky was going to forward the info to the service manager. I will follow up this week with ...

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Google Jan 3, 2021

routine oil change and tire rotation.

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Google Jan 3, 2021

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Google Jan 1, 2021

Norris was my salesman and Keith Kelso took care of the financial aspect for me. They were a great team to work with. They were both very friendly and informative. They made me feel very comfortable and confident in my purchase. The deal that the got me was AMAZING!!I love being a part of the Nissan family! I will be back when it’s time for me to buy again. And I will recommend my friends and family to go see that duo when they need an automobile. Thank you Norris and Keith!!

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Google Jan 1, 2021

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Google Dec 31, 2020

Went in for a routine oil change, informed me of of things that needed to be done, not to pushy, friendly

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Google Dec 30, 2020

Love my new 2021 OUTBACK

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Google Dec 30, 2020

I had a great experience yesterday purchasing a new vehicle. My salesman, Jason Hoose, was very thorough in explaining all the features on the vehicle I was interested in. He made sure the process was smooth and I knew what was happening every step of the way. This was my second vehicle purchased from First Team. Next time I'm in need of a car, I will be right back at First Team. Thank you Jason!

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Google Dec 30, 2020

Davey was a very kind and efficient salesman, facilities were very clean and safe! I would recommend anyone in the market to see Davey in the future!

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Google Dec 29, 2020

My salesperson was Jeremy Smith. He went above and beyond to get me into a vehicle quickly and easily. Even though I had to change plans mid stream and go from purchasing out right to financing, we were still able to do a deal mostly on line.

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Facebook Dec 28, 2020

We just purchased a new Santa Fe, our fourth vehicle from First Team! Wayne Lewis has been our salesman each time and he always delivers exactly what we want. Thanks!

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Google Dec 25, 2020

very good

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Google Dec 24, 2020

Always nice and comfortable - they get things done quickly. Lost one star because they don't have shuttle running because of covid. I think it's been proven that transporting a few people with masks should be ok - City buses run, school buses run, airplanes are flying, I think they could work the shuttle if they wanted to. That is the primary reason I bought my car here instead of another city - because I could take the shuttle to work and now it is not available.

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Google Dec 23, 2020

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Google Dec 21, 2020

Good people to deal with enjoy working with them

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Google Dec 18, 2020

I was satisfied with the oil change but whoever's washed my car did a bad job. When it dried I could see the dirt I came in with.

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Google Dec 16, 2020

Jason Hoose went above and beyond to help me get not only a car I need, but one I wanted. And at a price I could afford. Ask for him when you go by to look!

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Google Dec 16, 2020

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Google Dec 14, 2020

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Google Dec 12, 2020

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Google Dec 10, 2020

Great customer service. I had my car scheduled for a recall and was late for my appointment. They just said no problem and took care of me. I had been told it would take 2 hours for the service. I sat in a nice clean waiting area for 2 hours and was surprised to have my Hyundai returned nice and clean

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Google Dec 10, 2020

The service department is excellent. I am quite surprised at how good at is. They genuinely try.

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Google Dec 9, 2020

Chris Martin and the rest of First Team Used Cars were wonderful to work with! My girlfriend and I will definitely be back if we need a vehicle in the future.

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Google Dec 8, 2020

Amazing staff! Service team members were polite, knowledgeable and didn't force additional services but made necessary suggestions as needed.

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Google Dec 8, 2020

First Team Auto Mall is a great dealership and easy to deal with. This is our third vehicle we’ve purchased from them. The salesman Jamal Terry, went above and beyond to find us the vehicle we were looking for. We are very pleased with our purchase. They are the only ones to deal with, when buying a new or used car. Will definitely go back and make sure you ask for Jamal.

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Google Dec 8, 2020

I had an overall great experience. My salesman Bill Roy was personable and easy to talk too. The gentleman who helped with the understanding of how all the gadgets in my new car worked was great as well. Then the last person we saw who we signed paper work with was great to talk too.

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Google Dec 7, 2020

Eric in the service department is excellent to work with.

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Google Dec 7, 2020


First Team Volkswagen

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Google Apr 15, 2021

WAS VERY GOOD. I TRUST THEY FOLKS I WILL GO BACK FOR MY SERVICE ON MY HYUNDAL AT FIRST TEAM SO GLAD I WENT. I GIVE THESE FOLKS A 10 PERSCENT I VERY IMPRESSED THANKS

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Google Apr 13, 2021

Not inexpensive, but do a great job.

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Google Apr 13, 2021

Everyone was very friendly and helpful . our salesman Jamal Terry was great

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Google Apr 13, 2021

Just purchased my 4th Subaru and it was a totally smooth experience working with Mel Dobbs! Mr Dobbs helped me get the best deal on my trade in and very patiently explained all of the new features on my Subaru Outback. Thanks First Team!!

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Google Apr 11, 2021

Salesman was fantastic and the price was fair. Dealership itself seems super old and industrial which totally goes against the Genesis brand and this Hyundai dealership shares it’s title with Genesis. Wished I would have gotten more for my trade but what else is new.

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Google Apr 10, 2021

Very helpful, and adapted very well to all the COVID-19 restrictions.

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Google Apr 8, 2021

Always a great experience!

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Google Apr 6, 2021

Let me say that Mel D is wonderful, this was my first time at a dealership an he was great! If I could give him more stars I would. Thanks Mel!

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Google Apr 6, 2021

We are from out of town. Car broke down. Got towed to this dealership. I received A++ service. Car fixed. Was able to make ot home. Kids didn't miss a day of school. Thank you First team Hyundai!

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Google Apr 6, 2021

I had visited a few dealers looking to trade in my vehicle for something more reliable and in better condition. Everywhere concluded they couldn’t help me get into any vehicle for various reasons However, that wasn’t the outcome at First Team! Not only did my salesperson, Wayne Lewis, get me an affordable loan, but it was also into a BRAND NEW 2021 Accent with an interest rate less than half of the one I had on my previous vehicle! It may sound too good to be true, but First Team Hyundai is awesome. The entire team is great!

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Google Apr 6, 2021

Sales Jeremy best I ever dealt with !! He made it Happen!! Thank You Jimmy!!👍👍👍👍👍👍😀😀😀😀😀😀

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Google Apr 5, 2021

Nice employees fast service

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Google Apr 2, 2021

I compared vehicles for several months before deciding on the Santa Fe. It has high ratings in safety and reliability. I was pleased with the selection at First Team and the salesman was great! Explained everything thoroughly from features of the car to pricing, financing, and service. The showroom was attractive and clean. I love my new car!

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Google Mar 31, 2021

Fast, professional, great work! Comfortable wait.

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Google Mar 28, 2021

Very professional and courteous ! Have only good things to say about first team Hyundai,Roanoke,Va.

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Google Mar 26, 2021

Great buying experience sales staff was quick to resolve any issues and Tracy Meador was our sales agent done a good job explaining vehicle features definitely a great buying experience.

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Google Mar 25, 2021