Customer Testimonials
First Team Nissan
Such a nice people so glad we bought our truck from you guys have a blessed one
Great service great place and people
My oil change and tire rotation didn't take long at all. It was a nice wait.
Kyle when above and beyond to get us the best deal!
Bill Scott and his supervisor Mr Michael (didn't get his last name) were professional and went above and beyond to help me. My 2014 VW purchased from First Team was not fixable and I had to have a car to work. Although the VW's story is an amazing one, I wasn't in a position to repair it. I am so grateful for the help and every part of the sale was explained so I understood. I had recently rented a Nissan Sentra and loved the car.
Short wait and good customer friendly service
Great place to get service than!!!
Great
After getting my new driver's license and license plates in Virginia, I went to first team Nissan to get the license plate mounted on the front. They took me in unscheduled right after lunch, did the requested work and performed a state inspection within an hour. They were very pleasant and helpful.
First Team Nissan of New River
The sales staff listened to me and acknowledged what I was looking for in a vehicle. Then patiently spent time showing me different vehicles, in order to successfully assist me in finding just the right vehicle for me and my family.
The dealer - Kevin Thompson is a truly candid sales person and I am fairly willing to get my people connected to him when searching for car.
Purchased two vehicles here and get major service work done here. Always a pleasant experience.
I had bought 2 Nissans in the past from the previous owner and got great service from them. Turned out that First Team gives the same great service. Since I drove there to buy my new car, I obviously needed help driving one of the cars back home. The salesman, Justin, did that for me and I am grateful.
I have now purchased both a new and used car from First Team Nissan of NRV and I have to say that all the staff are amazing. Each person I talked to on Saturday during the sale was friendly, professional and courteous. I definitely felt that each of them took the time to get to know me. I have already recommended them to a friend.
Jared and Andrew were easy to work with and really listened to what we said we needed and wanted! By far, this was the best experience we have ever had buying a car!
Justin was an excellent help in terms of making sure I receive a vehicle tailored to my personal preferences.
First Team Volkswagen
Great car experience buying here! Oil changes for free! Quick and easy transition of purchasing! Thankful for Tony Hall and Karen For an amazing experience!
We had one of the best experiences buy a new car at First Team VW.
Very professional
Great experience recommend David Nicley for all your car buying needs
My husband and I are very pleased with our VW Atlas. Chris Martin and Karen Wiseman were very helpful during our car shopping experience!!
Purchased my very first Vokswagen through First Team Volkswagen! Got the 2019 VW Atlas.Everyone we've seen and worked with at this dealer were very friendly.Dale Stanley was our Salesperson, and he was an absolutely pleasure to work with. Very knowledgeable, friendly and honest. Never felt like we were being pressured to make a purchase at any point. Also, I think he looks and sounds a bit like Matt Damon. I would highly recommend asking for him if you go.Regarding the price of the vehicle, the dealership had "HUGE, fast - fair - easy" prices listed on all vehicles. I normally have to look at the sticker price and due a lot of research to figure out how much I want to negotiate the vehicles price to. (Typically 12% - 18% below sticker price) However after doing a lot of research, I concluded that the "HUGE, fast - fair - easy" labels on the cars are in fact very competitive and matched (or were close enough) to prices I saw on both cars.com and autotrader.com within 250 miles! So I had no need to negotiate a better price, which took a lot of pressure off.
Smooth transaction. Very knowledgable about the car and our financing options. I will certainly do business with them again and recommend them to anyone looking for a VW.
Great experience at First Team. I never felt rushed or pressured. Tony and the team took the time to answer my questions and feel like a valued customer.
The experience was seamless and everyone was very helpful/professional!
First Team Subaru
The best Subaru dealer in the state
I would like to thank my service advisor Mike Adams in the Subaru service department for the excellent customer service. I highly recommend this dealership.
Exceptional service provided by Wayne Lewis and Karen Wiseman during the purchase of my new 2019 Subaru Forester Sport.
From sales to service, everyone is so kind and friendly. My only issue is with Subaru, the tires on my vehicle are horrible. I've owned MANY cars and trucks SUV and these tires are bad. They don't even have a rubber feel like tires should be they feel like old tires. However they look great. My sister bought a cheap set for her car and there better than the ones on a new car. I've noticed Subaru is using Yokohama tires now ..
Karen Wiseman and Richard Burke are wonderful people to work with.
A few months ago I decided that I wanted to purchase a new car. I knew exactly what it was that I wanted, and I will admit that I was being very picky. I reached out to someone I had met through personal references, David Nicely. He spent months looking for the perfect car for me and was very patient with me and my difficult requests. I decided on a 6 speed, 2018 premium edition WRX in the color black. Which was exactly what I had asked for. He went above and beyond my expectations and I highly recommend that you go to him for all of your future car purchases. After that exceptional experience, I know that I won’t be going anywhere else. Thank you, David!
Sure, there are plethora of dealership to choose from and I had the opportunity to speak with them...the only dealership that stands out...no other than the First Team Subaru, Roanoke...Debbie White had been a great help during my "window" shopping time, she was quick responding with my queries, she paved the way for me to the Dealership. Mell Dobbs has been excellent in customer service--His extraordinary effort as my Salesperson gave me the extraordinary car buying experience as customer.Karen Wiseman is awesome!Talking about Price and Experience---Subaru First Team---Highly Recommended!!!
First Team Hyundai
They work fast when making appointments and go above and beyond to ensure I am leaving happy
Such a great place to get a car especially for first time buyers! David Nicely did amazing and got me exactly the 2020 Santa Fe I wanted. Definitely recommend and will be doing future purchases there!
My car was in service department. I have a 2013 Subaru Outback. It turned out to be catalytic converter. Thanks to Eric and service department it was under warranty ! They even washed her. I have had 2 Subaru's both from First Team. I would give they A in all areas !
Great service department, on time service
Wayne did a great job helping me find my dream vehicle! He was very informative but not pushy!!
Prestige Collection
I bought five cars here... that deserves 5 stars any day. Low stress purchase and great service
I could not have been happier with my experience at First Team Used Car Super Center. Although I had found my vehicle on my own online, John Gunn and his teammates made the purchase process as seamless and stress-free as possible. Knowing I was coming in from out of town, John went the extra mile (literally) to meet me at the airport for pick up, and then, once I had taken ownership of my new car, he was even kind enough to teach me how to drive in a nearby parking lot. (It's my first manual transmission car, and I was woefully out of practice). Even though the dealership is across the other side of the commonwealth, I have to say it will be top of mind whenever I'm in the market for my next vehicle (hopefully not for a while!).
Wonderful experience when we purchased our Forester from First Team Used Car Super Center and Prestige Collection. John Gunn assisted us. He is friendly, knowledgeable and he patiently answered all of our questions. John took the time to show us the many features on the Forester. We didn’t feel rushed or pressured into buying. The whole team made us feel welcome. Love the fact that there is no haggling over the price. Extremely happy and will definitely refer family and friends.
David D. was so helpful and friendly, enjoyed working with him.
Was a great experience buying a car from John Gunn @ first team used car.They really are friendly knowledgeable and willing to work to find you a great car.
Jose was great. personable and very helpful.
Great
