First Team Nissan
John Hawley was amazing, great guy to work with and very straight forward.
Our salesman Mike and finance person Renae were very helpful and on top of everything!
Great service. Everyone is pleasant and keep you informed all the way.
My truck buying experience was pretty good. I appreciate the details that First Team Nissan has thought out for their customers. They handled the DMV paperwork for me, contacted my Insurance company to change the vehicles, and transferred the license plates to the new vehicle. Karen Wiseman did a follow up on the purchase to see if there were any concerns. The sales person that helped me was Ramon Rivera. He was very nice to deal with. Ramon took care of the paperwork and the whole process went smoothly. I also feel like I got a fair price for the truck I traded for. The trade in value was also fair. I shopped around online to check the prices on vehicles. My conclusion is that First Team Nissan really does have better prices. Thanks for your help in my truck purchase.
Chaz was extremely professional and knowledgeable about everything we discussed. He didn't pressure us into getting one car over another, answering all of our questions honestly. We were very comfortable with him, and he's been extremely helpful, even after we finished purchasing the car.
Excellent job, very helpful on answering questions.
First Team Nissan of New River
I don't know of a thing.
The entire staff was very friendly & helpful. Kevin Thompson helped me to find the perfect car & was very patient while helping me throughout the purchasing process. Highly recommend going to him if you’re looking to purchase a new vehicle.
Mr. Hedge was excellent. They troubleshooted my problem professionally and explained what was wrong. I care a lot about my car, so it was nice being at ease knowing it was in good hands.
Love the customer service here!
great painless experience
First Team Volkswagen
Purchased my very first Vokswagen through First Team Volkswagen! Got the 2019 VW Atlas.Everyone we've seen and worked with at this dealer were very friendly.Dale Stanley was our Salesperson, and he was an absolutely pleasure to work with. Very knowledgeable, friendly and honest. Never felt like we were being pressured to make a purchase at any point. Also, I think he looks and sounds a bit like Matt Damon. I would highly recommend asking for him if you go.Regarding the price of the vehicle, the dealership had "HUGE, fast - fair - easy" prices listed on all vehicles. I normally have to look at the sticker price and due a lot of research to figure out how much I want to negotiate the vehicles price to. (Typically 12% - 18% below sticker price) However after doing a lot of research, I concluded that the "HUGE, fast - fair - easy" labels on the cars are in fact very competitive and matched (or were close enough) to prices I saw on both cars.com and autotrader.com within 250 miles! So I had no need to negotiate a better price, which took a lot of pressure off.
Smooth transaction. Very knowledgable about the car and our financing options. I will certainly do business with them again and recommend them to anyone looking for a VW.
Great experience at First Team. I never felt rushed or pressured. Tony and the team took the time to answer my questions and feel like a valued customer.
The experience was seamless and everyone was very helpful/professional!
Travelling northbound on I-81, our VW failed near Roanoke. We pulled in a couple of hours prior to closing on a Saturday, holiday weekend. Harold Woody was able to fit our vehicle in for diagnosis before the close, whereas I believe most service departments would have likely shoo'd us away. We had to end up leaving the vehicle with First Team and grabbing a rental (where here again, First Team and Dave Wood stepped up and gave us a ride to the rental company!). Over the next week as the vehicle was being repaired, Harold kept us informed with the status if the repair. We ended up transporting the vehicle home, but it would not have happened had Harold not interacted and coordinated the pickup. Thanks Harold Woody!! Give the situation, it was pleasant to cross paths with you and appreciate all you did to get us back on the road.
overall enjoyable experience
We had a great experience purchasing our new Atlas! Dale and Harold were great salesmen, and Juan made the financing experience a breeze. We had great, personable conversations with almost everyone in the dealership and felt right at home. Highly recommend!
First Team Subaru
Friendly and efficient. Don't feel like they try to get me to "fix" things that don't need to be like I've found with other auto garages.
Quick and easy buying experience at First Team Subaru. Worked with Rick Burke easily one of the most knowledgeable sales people I've met in my years of car shopping. So far service has been great, thanks to Karen Wiseman for all the followup!
Thank you First Team particularly Jason Gardner and Karen Wisemen for being professional, knowledgeable, and accomodating in helping me with the purchase of a new Subaru. After years of buying pre owned vehicles this is my first new car purchase and the experience has been excellent.
Eric and all the co-workers are always so efficient, polite, and courteous. We just love First Team!
Super nice people! Exceptional customer service!
Great experience just as it was last year. Jason Gardner. Karen Wiseman.
I recently purchased a 2019 Outback. The process was seamless from start to finish. Karen Wiseman advised me of the vehicles and colors that were available, along with info on the great deals being offered on the Outback. Richard Burke was our salesman and was awesome. We test drove the Outback and found the perfect color with all the options we could possibly want. We received a great trade-in making the deal even better. This was the easiest vehicle purchase I have ever experienced. I highly recommend First Team Subaru. Be sure to contact Karen Wiseman and Richard Burke. They will make your visit the best!
First Team Hyundai
The decision to purchase our new Santa Fe was due in no small part to our experiences with the sales team at First Team. Karen and Wayne did a great job of focusing on what we were looking for without a hard sell approach which was important to us. Wayne's knowledge of the features and being able to address our concerns and answer our questions made all the difference. This will be the ninth Hyundai in my family and we have been satisfied with each one. Having a good team to turn to for our needs, anchored by Wayne, will keep our loyalty going forward.
Excellent service here at First Team!! Davey Nicely did a wonderful job helping me answer all my questions with the purchase of my new Hyundai Sonata!! Thank you all so much!
Good selection of cars. Prices are marked on the car for their no hassle pricing. The service center for maintenance is typically on time and friendly.
Great experience with new purchase of my Hyundai Tucson. Wayne Lewis was wonderful to work with. I appreciate him and Karen Wiseman.
These guys are professional! I bought a Hyundai here yesterday and I am completely satisfied. My salesman was Davis Burcham and let me tell you--this young man was knowledgeable, kind, and I did not feel pressured or rushed. I got the impression that he was really interested in 100% customer satisfaction. I love my new car! Thank you Davis! I'm going to stick with First Team Auto Mall for future purchases.
Kevin was the best. Everyone we dealt with was total customer service oriented. Hard to find that these days. I would reccomend them highly for your next new car buy.
David gave us his undivided attention throughout the car buying process. When he did need to consult with an associate or the sales manager, he quickly returned with answers to our questions.
My fiance, son and myself came in searching for another car that was better on gas mileage and still fit our budget and lifestyle. Adam Garwood was phenomenal in assisting us on our search. We left with a car that we love and would definitely come back to have Adam and First Team Used Car Supercenter help us with our car needs again!
I've been in the market for a better car for a while. The guys at First Team were extremely helpful and were very clear about what my payments would be and worked with the bank to get me in a vehicle. I will be referring anyone looking for a car to you guys.
Tony Hall made buying a car very easy! He was kind and knowledgeable, not pushy or hovering. Very thankful for him, very thankful for all at First Team! This was my second purchase from First Team, my first one lasted 14 years and I’m still driving it! Very pleased!
John was so helpful in finding the right car for me!
The salesman, Tony, was personable but should have a bit more knowledge about the vehicles they are selling. I asked about an owners manual and instead of checking (it was in the glovebox), he didn't know. He showed us how to use the remote start-using a procedure that the owners manual counter indicated! And he managed to irk my husband by cracking jokes about where he was from. Not cool. You don't know how people will react to things like that. He (Tony) did apologize. The business itself was willing to work with us and almost got me the payment I was looking for. And I appreciate that alot! The vehicle appears to be in good condition, however their detail people need to pay attention to their work. Wax was left all over the car. Overall, I would recommend them. They were polite, professional, accommodating and willing to work with you and the experience did not take all afternoon!
Great service! Salesman not pushy. Horatio is the best!