Customer Testimonials - First Team Auto Mall

Hear What Our Customers Have to Say


Can't say nothing else, but it was great and amazing John was really kind and helpful.  Thank You.

Muqit S. 10/10/18

"Excellent Service"

Excellent service/ help from Norris. 
Michael M. 10/3/18

"Excellent Experience "

Excellent Experience- did not expect me to purchase car I did.  Greatly appreciated Josh who worked with me. 
David Z. 10/1/18


Helpful, knowledgable, and patient walking me through my first car purchase!  it is clear why First Team is a leader in Roanoke. 
Jenna M. 9/24/18


Today my experience was awesome.  Let the salesperson know what I was looking for and price range.  They helped me pick the perfect car.  I'm very pleased and will recommend First Team to all my friends. 
Debra S. 9/10/18


Salesman Brian was great and listened to us and sold us exactly what we wanted.
Betty B. 9/8/18

"Friendly & Knowledgable "

Great!  Friendly & knowledgeable team to work with.  Made this stressful event easier to complete and less stressful.  

Thank You!
Allison R. 8/29/18

"Very Professional"

Mel Dobbs was excellent to deal with, very professional.  The price was what I was told it was going to be especially coming from out of state.  
Donald P. 8/28/18

"Excellent Job "

Chaz and Horatio did an excellent job helping us decide which car to purchase.  They made shopping here very easy. 
Brent G. 8/18/18

"Courteous Salesmen"

Chaz + Phillip were very courteous salesmen, and I felt comfortable the whole time doing business with them. (despite the heat)
Jacob W. 7/28/18

"Five Stars!"

Mel covers every thing and is very helpful.  The best salesman I've had in 64 years.  This is the second car I've gotten through Mel.  Five stars & A+.  Thanks so much!
Diana H. 7/26/18


I have enjoyed working with Rick He has been very patient with me.  Answered all my questions.  I will tell my friends about him + First Team Subaru.
Christina C. 7/7/18

"Best Experience"

Renae and Sherry were amazing.  From the moment I pulled up they were there to help me and asnwer all my questions.  I couldn't ask for a better experience.  I will be back!! 
Joshua C. 7/2/18

"Pleasant "

Brian was very helpful during our purchase.  He covered everything about the car.  He was very pleasant to deal with. He is a very good representative for your company. 
Edgar & Louise W. 6/20/18

"Pleasing Experience"

I am very pleased with my experience today.  Justin was very easy to work with, answered all my questions and didn't pressure me into a vehicle or payment that I was not comfortable with. 
Johanna S. 6/16/18

"Found What I Needed"

It was great.  Found what I needed
Christopher C. 6/16/18

"Extremely Knowledgable "

Horatio was extremely knowledgeable and personable and very patient.  Wonderful experience over all.  Made sure to show me how to handle the cars features.  Very Pleased!
Joel H. 6/15/18


Great experience Philip was wonderful. 
Robin G. 6/15/18

"Great Customer Service!!"

Norris provided great customer service!!
Patrice C. 6/13/18

"Straight Forward "

Phillip is the coolest rep ever.  Personality, funny with an easy go lucky and non-pushy attitude.  It was great that he was straight forward and didn't play any games.  Quick in & out with a new car!  
Jess T. 6/09/18

"First new car!"

My experience was good.  George was helpful getting me my first new car and it is perfect!   Thank You!  
Makayla A. 6/09/18

"No Pressure"

Very happy with the "No Pressure" approach. 
Scott P. 6/09/18

"Considered our Options"

Chaz was an amazing salesman, He really took good care of us.  Chaz was very informative, very professional, very respectful, made us very comfortable.  He considered our option.  Truly cares and concerned.  I feel that I am leaving with not only, a new car, but a good well taken care of car that will also build our credit. 
Desha B. 6/09/18
Very pleasant experience.  
Larry P. 6/09/18

"Best By Far"

Having bad luck with other dealerships, this was the best by far.  Couldn't be more happy to now own a 2018!
Amanda H. 6/08/18


I felt very comfortable, not pressured into anything.  Chaz was personable and answered all of our questions.  I felt he was helping me find the car to meet my needs, not pushing his agenda to sell me a car.  
Elizabeth K. 6/08/18


Chaz has been an excellent sales rep.  He is very courteous and has excellent interpersonal skills. 
Vivien O. 6/06/18

"Very Friendly "

Rick- very friendly, courteous, and informative.  Put Janet and I at ease.  
Ed G. 6/05/18

"No Pressure"

Wonderful.  No pressure sales.  Patient and polite with all questions.  Allowed us to look at all vehicles till we made our choice.  George was great to work with.  
Lee H. 5/31/18

"Highly Recommend"

Everyone very nice and great to work with, highly recommend.  
Bayne S. 5/31/18

"No Hassle Experience"

No hassle experience, really enjoyed my purchase experience!  Everything went very smoothly + Steve was able to work with me even when I was stuck at work on a 12-hr shift.  I am very grateful for how easy he made this for me!  
Courtney H. 5/31/18

"No Hassle Experience"

No hassle experience, really enjoyed my purchase experience!  Everything went very smoothly + Steve was able to work with me even when I was stuck at work on a 12-hr shift.  I am very grateful for how easy he made this for me!  
Courtney H. 5/31/18




Wanda A. 5/30/18


George Thompson was GREAT, straight to the point.  
Clyde B. 5/29/18

"Up-Front and Informative "

Josh was very helpful and personable and was willing to let us test- drive many cars we were interested in.  He was very up-front and informative and was able to answer all of my questions and address my concerns with the prompt responses.  Great personal touch to his service!! 
Kerry M. 5/26/18


William H. 5/26/18

"Up-Front and Informative "

Josh was very helpful and personable and was willing to let us test- drive many cars we were interested in.  He was very up-front and informative and was able to answer all of my questions and address my concerns with the prompt responses.  Great personal touch to his service!! 
Kerry M. 5/26/18

"Absolutely Fabulous Work"

Tony was very pleasant and worked very hard to get the deal done.  I would highly recommend Tony to others and will come back to deal with him again.  Absolutely fabulous work.  
Shannon A. 5/25/18


The process was very efficient.  No haggling on price.  No waiting for a sales person to shuttle back and forth with a sales manager.  No high pressure sales tactics.  This is the way car buying should be! 
Brian P. 5/21/18

"No Pressure"

Derrick was great to work with.  He didn't pressure me and went above to get me the color car I wanted.
Trisha C. 5/24/18

"No Pressure"

Derrick was great to work with.  He didn't pressure me and went above to get me the color car I wanted.
Trisha C. 5/24/18


For the 2nd time, we can only say positive comments regarding Mel D.  His salesmanship is top-notch!  His communication skills and knowledge will  keep us coming back.   Thank you Mel!
Zoe A. 5/24/18

"Professional, Helpful"

We were interested in buying a 2018 Pathfinder SL.  We tried out a vehicle on the lot but it was not the exterior color that we were interested in.  Phillip helped us find the car we were looking for at the Christiansburg location.  He was friendly, professional, helpful and excellent to deal with.  He found us the perfect car.  
Paula D. 5/19/18

"2nd Vehicle"

This is my 2nd vehicle + forester from this dealer.  I came back because my experience was hassle free + Eric Horn inservice department has always kept my other Subaru in good shape.  
Marie T. 5/17/2018

"Great Experience!"

It was a great experience!  Chaz answered all of our questions and was very helpful. 
Arthur B. 5/17/2018

"Answered All Q's"

Easy, transaction, courteous, answered all Q's.
David B. 5/17/2018

"Out Of Their Way!"

Very good experience.  Went out of their way to put me in the vehicle I wanted.  
Ledena D. 5/16/2018


Norris helped me find something that I could afford.  I could tell he worked hard and I am very grateful. 
Andrew C. 5/15/2018

"No- Hassle"

Derrick provided excellent service and was very knowledgeable about the car!  I liked upfront no- hassle pricing.  
Gail S. 5/15/2018

"Very Helpful"

Everyone has been very helpful.  Hope to enjoy my car for many years.  
Cindy B. 5/12/2018

"Knowledgeable "

Matt was very nice to deal with.  Professional, friendly, courteous and he was knowledgeable in the cars and explained all aspects and features.  I would recommend Matt
Carolyn B. 5/12/18

"Above + Beyond"

Good experience- Mel went above and beyond.  
Brenda L. 5/12/2018

"Buying Experience Pleasurable"

Steve is extremely knowledgable!  Made the buying experience pleasurable. 
James K. 5/11/2018

"I Would Recommend"

My first experience @ first team was very pleasant.  Chaz took the time to walk me through the process of buying my first vehicle.  I would definitely recommend him+ First Team.  
Danielle H. 5/05/2018

"Extreme Patience"

Highly satisfied with Mel Dobbs.  Knowledgable and extreme patience.   I will recommend Mel and the dealership in the future.  Thank you. 
Brenda C. 5/03/18


Mr. Thompson was polite+ professional.  He worked diligently to get me finance even coming to pick me up from home.  My experience of First Team was AMAZING!
Jane B. 5/03/18

"Best experience "

Great!  Best experience.  Upfront & honest!
Rachel M. 5/02/18

"Knowledgable "

Previously owed on the Altima I  bought here in 2007,  the sales person was knowledgable, friendly and kind.  This was a good experience for me. 
Michelle W. 4/21/18


I continue to come back to First Team because of the large selection and attention to detail they provide for their customers.  Sales people are knowledgeable  about their vehicles and work to offer the best deal possible.   
Michelle Y. 4/27/18


Friendly sales associate.  Easy purchase.  
Joy W. 4/26/18
GREAT!!  (except for being a Pittsburgh fan!)
Edward L. 4/27/18
Staff was very nice.  Salesman was nice, friendly and answered our questions.  
Amy W. 4/23/18

"Very Pleased "

Norris did a great job-  very pleased with this nice dealership. 
Phyllis Z. 4/28/18

"Help with decisions "

Steven Waskey is a wonderful salesman who keeps one coming back.  I appreciate the help with making a decision to lease instead of buy this time.  I like a new vehicle every three years and thus makes sense.  Thank you! 
Robin A. 4/28/18

"New car!"

Great!  Didn't know I'd be getting a new car today! 
Kayleigh M. 4/28/18

"Best decision for our family"

Rick did a great job of getting us all the information needed to make the best decision for our family.  
Richard E. 4/30/18


Great!  John was great, thank you so much John and Dwayne.  
Daysha H. 4/28/18

"Answered All My Questions"

Matthew and Jeff did a great job at explaining everything and answering all of my questions.  
Emily L. 4/27/18
knowledgable, informative, patient
Deborah D. 4/28/18


Pleasure to work with!!! 

Awesome Service!!!
Jennifer J. 4/27/18

"Thoroughly Enjoyed"

Friendly and professional.  Thoroughly enjoyed working with him.  
Scarlet H. 4/30/18

"Extremely Knowledgable"

Mr. Thompson was extremely knowledgable and helpful.  It was a pleasure doing business.  
Katherine G. 4/28/18

"2nd car!"

Rick was great to work with buying our 2nd car here. 
Melissa T. 4/27/18

"Great experience"

We had a great experience with Jeff.  He helped us find the car that would have worked best for our family, and did his best to get the best rate and price.  
Anita W. 4/28/18

"Superior Salesman"

Worked great with us,  and we found/drove every vehicle we wanted to see.  He found exactly what we wanted with a good price range.

Superior salesman.  
Austin B. 4/28/18

"Good experience"

Good experience.
Dealt with fairly and really liked salesman (Chaz)
Would recommend and come back. 
James C. 4/30/18

"Excellent! "

Excellent!  Phillip Scott is a wonderful salesman, who was very patient & helpful.  
Lynn R. 4/30/18


Excellent Service.  The car purchase + Subaru service department,   HONESTY!
Francis S. 4/24/18
Steve was wonderful and so helpful.
Delores L. 4/25/18

"Fair Honest Communications "

Excellent!  Mel was very responsive, knowledgable and patient.  First Team had the car I was looking for at the good price.  No pressure sales pitch, just fair honest communications.  
Robert L. 4/30/18

"Straight Forward Communication"

Great experience with Melissa Hodges and George Thompson.   

Clear, straight forward communication.  George knows all about all the features! 
Jorge G. 4/25/18

"Informative "

Great- very nice- informative and a really fine experience.  Fine people working here
Janice M. 4/28/18

"Very Satisfied "

Derrick and Tyler were very helpful with my purchase of my Hyundai and made sure I understood the process of buying a new vehicle since this was my first.  I left very satisfied.  
Lisa P.
Everything was wonderful +  service was great.  
Brittany C.

"Super Happy"

Great experience,  Norris was wonderful.  Very helpful and super nice.  Great employee.  We are super happy. 
Erin C. 4/28/18


Convenience in town, had the car I wanted.

Tyler was extremely helpful and answered all our questions.  
Kathy Z. 4/25/18

"Very Personable"

Very personable- knowledgeable and patient with a sense of humor.  
Lorraine M. 4/25/18


Wonderful, very helpful & patient.  
Jill L. 4/24/18

"Very helpful"

Sherry was very helpful and went above and beyond to help me with everything I needed to know.  She will surely be who I deal with in the future.  I will recommend Sherry to anyone looking for a car. 
Michelle B.

"Went Smoothly"

It went very smoothly and it was a very good experience working with mr. Thompson.  
Timothy H. 4/24/18


Rick did a great Job!
John H. 4/24/18

"Knowledgable "

Experience with Jeff was good.  He was knowledgeable, and patient explaining the offers aspect of equipment.  He sold us the car! 
Elaine P. 4/24/18

"Smiling Faces"

Tyler is a caring kind of salesman, very knowledgable and very respectful.  I would recommend this TEAM to anyone, they all have smiling faces.  I love this place!
Joseph Y. 4/23/18

"Enjoyable "

Listened to what you ask for+ does not try to sell what you are not asking about.  Enjoyable to work with.  
Lisa V. 4/23/18

"Very Patient "

Amanda listened to what I wanted and Mel took care of what I wanted and was very patient in helping explain features and finding what I wanted.  
Janet V. 4/23/18

"Customer Service"

Patience with answering questions appreciated customer service + informative information + acknowledging all concerns commendable! 
Marvin B. 4/21/18

"Very Good"

Very good, Duane was very informative abut all aspects of the car.  Very good experience.  
Robin B. 4/21/18

"Great service"

Went very well- great service 
Tina B. 4/21/18


Wonderful,  Great Service
Gloria H. 4/20/18

"Thank You"

I am a previous customer.  I have read about Nissan and this truck is the total package for me.  

Chaz has been polite, courteous, good sense of humor, knowledgable and kind.  Its been a pleasure making this deal happen.

Thank You
Sherry C. 4/20/18


Norris was wonderful helping me find a new car for my move out of the area.  
Marybeth D. 4/18/18


I am most pleased, not only with the service but the honesty, politeness and willingness to work with and help with the buying process of the car.  
Johnothan M. 4/18/18

"Respect and courtesy "

We have enjoyed doing business with First Team, we have found Tyler to be very knowledgable in what he talks about.  He treated us with respect and courtesy and we appreciate his actions and mindset.  

He is avery good young man. 
Samuel B. 4/17/18

"Excellent experience"

Excellent- experience made easy- sales person great.  
Stanford S. 4/14/18


Easy, worked for us to get the best possible price without pushing.  
Draxie C. 4/14/18


Norris was awesome! 
Jeffrey M. 4/20/18


Quick, Responsive, easy process
John C. 4/21/18

"Above and Beyond"

Steve went above and beyond in helping us find the best vehicle.  
Stephanie B. 4/14/18


Excited about our purchase!  Chaz + Mel went above and beyond to help me decide on my two favorites.  
Linda W. 4/17/18


George was pleasant and knowledgeable. 
Carole B. 4/19/18

"Thank You"

Thank you so much for your courtesy, professionalism + attentiveness!  George was very helpful + kind! Thank you
Karen F. 4/20/18


Everybody at the dealership was great
James G 4/13/18


Awesome Salesman!
Richard J. 4/14/18
Great experience
kaiden B. 4/14/18


Very helpful and informative 
Brandon D. 4/17/18
Excellent service 
Kevin P. 4/13/18

"Excellent communicator "

Tony has been an excellent communicator and very thorough with explanation of the cars and features, even with the terms of the sale.  
Kimberly H. 4/24/18

"Great experience"

Great experience, Jeff is very polite, helpful and willing to explain things in non-pressured conversation.  Will recommend him to others. 
Regina R. 4/23/18


Mel is great!  everything was clear.
Stephen P. 4/17/18

"Extremely Pleased"

Very good experience and extremely pleased with the professionalism.  Courtesy of every individual that helped me to purchase my new truck.
Edward B 4/21/2018


I have worked with Duane Emerick several times and have now bought two cars from.  I truly enjoy working with him because he genuinely cares about his clients and enjoys getting to know them.  He always has a smile and has a great sense of humor.  Best salesman in the Roanoke Valley! =)
Jennifer K 4/11/2018


Very good experience, Tyler is personable and NOT  overbearing which makes the car buyers experience much better. Would definitely recommend. 
Troy W 4/07/18


I have had a FANTASTIC experience at First Team and am very pleased with my dealings with Rick. He is straight forward, honest and streamlined things for me so that I could have a fast and accommodating experience here. He even threw in some perks and worked to get me the best deal. I plan to refer all of my friends and coworkers to this dealership. Also…the coffee is always hot and delicious!
Jessica S, 1/26/18

"fair prices"

We really have had a good experience. The price was fair. Everything as advertised. The sales person did a great job without too much pushing. 
John W, 1/26/18

"Very Pleasant Experience!"

Overall this was a very pleasant experience! It was my first time independently purchasing a car and I felt that Mel was patient, gentle and very understanding. I did not feel 'pushed' or pressured and that was a welcomed relief. Mel's soft-spoken manner was comforting and made it a true pleasure to work with him. I would absolutely make another car purchase with him!
Nicole D, 1/15/18

"no complaints!"

My son has bought 2 cars with First Team , so when I told him I wanted to look at buying a car he brought me here first. I was treated excellently by Mr. Woody, absolutely no complaints! So I am purchasing here and not looking elsewhere. 
Rebekah M, 1/15/18

"pleasure to work with"

My first contact on the net was Mark Hardin. He promptly called and set appointment. When we arrived today, we were greeted in parking lot by Jeff Mattox. Jeff was thorough and gave a detailed description of our truck. He was been a pleasure to work with. I would highly recommend him to others. 
Jeri B, 1/6/18

"Excellent job!"

I saw some ads, and also good things from my friends. The sales person did an excellent job. He was very patient with me. He made sure I understood everything I needed to know. 
Roxie G, 12/30/17

"excellent experience"

We had an excellent experience today with Jeff. He was very knowledgeable about the cars I was interested in. He made this process much easier and more simple than we were expecting. He worked with us to get us the best deal and was patient with our questions and concerns!
Ashley N, 12/30/17

"nice and helpful"

Tyler was really nice and helpful. I would definitely recommend him to my family and friend. Also I would buy another vehicle from him in the near future
Amy A, 12/23/17

"highly recommend!"

My purchase of a 2018 Subaru Outback on 12/22/17 at First Team Auto mall in Roanoke, VA was a very pleasurable experience and I would highly recommend my salesman, George Thompson and the entire team at First Team Auto Mall in Roanoke, VA. 
Brian W, 12/22/17


My lease experience was exceptional. Derrick was pleasant and attentive to what I wanted in a vehicle. He was successful in meeting my requests. 
Denise K, 12/20/17

"very knowledgeable"

USAA sent me to the collision center to have my truck looked at. I decided to look at the Nissan Titans on the lot and found one I really liked parked out back. I walked into the showroom where Tyler greeted me and assisted me with information on the truck. He was not pushy and was very knowledgeable. I felt like I was dealing with a friend more than a car salesman. I will definitely recommend Tyler to friends and family. 
Richard D, 12/18/17

"easy experience"

This has to be the easiest car purchase I have ever experienced. My salesman was friendly and knowledgeable and I really like dealing with just one person instead of going into the finance office. 
Kay S, 12/14/17

"exceptional customer service"

I'm so thankful for the exceptional customer service provided by Sherry and Renae. They took their time to explain everything in detail so that I understood every aspect of my new car purchase. I will continue to highly recommend First Team Auto Mall to my friends and family. 
Rhonda M, 12/14/17

"no stress"

It has been over 25 years since we have purchased a vehicle from a dealership. So far, the process has been less stressful than we had anticipated. We hope our luck continues on after our purchase. 
David S, 12/12/17

"best customer service!"

Mel was fabulous. He took the time to explain everything. Was very patient and kind. Mel responded to emails, texts and calls very quickly. First Team always provides the best customer service!
Georgina H, 12/09/17

"very good experience"

Jeff was not high pressure, which made me very comfortable. He took the time to explain every button, knob and switch. He gave me time to make up my mind and made the "happy birthday car" shopping a very good experience!
Cheryl G, 12/7/17


Purchased 3 previous vehicles here with good service. Both Duane Ermerick and Mel Dobbs were very knowledgeable, but not overly pushy - friendly environment. 
Anonymous, 12/1/17

"courteous, professional and respectful"

Tyler Woody met me my first day at First Team Hyundai on November 29, 2017 with courtesy, professionalism and respect. I liked him immediately because he was conscientious, but not pushy. He was knowledgeable and honest and never tried to talk me into anything I didn't want. Tyler is focused and competent in every regard! Thank you!
Bryan B, 12/1/17

"best learning experience"

Best learning experience of my life. Jeff and Renae (head sales manager) gave the best customer service I have received in a long time. Renae took time to discuss my credit report and how to fix it and to get me into a car that I could afford. 
Jackie B, 11/28/17

"no pressure or intimidation"

I never felt intimidated or pressured during this process. When I chose to leave and think about my purchase; there was no desperate attempt to have me buy before leaving. For that reason, I came back the next day to make the purchase. I could go home, think, check out my price and feel good about it before committing. Thanks Rick!
Kathrine S, 11/26/17

"very pleasant"

My visit was very pleasant. Salesman was knowledgeable on the vehicle and pleasant to work with. I have purchased 3 vehicles with First Team and always enjoy the way things are handled. 
Timothy C, 11/18/17

"***** 5 stars!"

This is the first time I've experienced buying a new vehicle. Tyler Woody has treated my mother and myself with the BEST customer service. He has been so informative and has answered every question we've asked. 5 stars!
Kyler L, 11/17/17


OMG!! Wonderful and I've never had this special service. Very pleased. 

Shiela L, 11/16/17


I've had my old Forester (2001) for many years. This experience of looking for a newer vehicle and purchasing a car here at First Team with Richard Eubank has been FABULOUS. I would recommend Mr. Eubank to anyone. He has been great to deal with and made it easy. 

Catherine E, 11/10/17

"making my dreams come true!"

Firstly, Renae (secretary) was very pleasant on the phone. She made it easy and doable to get a car from First Team Automall. I met the sales representative and he was pleasant and [gave] details with the car. I can't ask for anything else. I have had an amazing time at First Team Automall. Everything was well explained. Thank you First Team, you make my dreams come true!
Fatmatah C, 11/8/17

"It was awesome!"

it was awesome just like the last time I was here. I purchased a car in March and totaled it because of a dear crash. Mel right away was willing to help me in any way he could and found a loan the same ay I called. That's exactly the type of service I expected since the service was awesome the first time. 
Jamie J, 10/31/17

"happy customer"

Rebecca Roberson bought her car here and she seems so pleased with the customer service so I decided to come here today. Tyler Woody met me with a smile and a firm handshake; he spoke kindly and was ready to make me a happy customer. I told him what I wanted and he showed me around the lot and I fell in love with my choice. He was so helpful and answered all my questions with an honest answer. I would highly recommend Tyler's selling service to all my family and friends. Great job Tyler!
Sheryl M, 10/28/17

"extremely pleased!"

EXTREMELY PLEASED!! Norris Timmons has been a pleasure to deal with! Even when he had to go back and forth several times, Norris kept his cool, composure and has been nothing but professional!
Gary H, 10/28/17

"helpful, professional and personal"

very professional, very helpful and personal. Could not ask for any better service. David Dillon went the extra mile and Jeff Mattox was very personable. 

Sherry K, 10/28/17

"4th time"

This will be the fourth new Subaru we have purchased from First Team Auto Mall. The fact that we are here for a 4th time speaks for itself
Paul F, 10/27/17

"wonderful staff"

Sherry and Renae have been very helpful and informative throughout the process. They helped me find a better vehicle at a better price point than I had anticipated. Both were kind, courteous and in no way pushy or pressuring. They have made what is normally a harrowing car buying experience, painless and efficient. You have a wonderful staff. 
Gregory H, 10/26/17

"listened to what I wanted"

Better than any experience I had today. We went to four lots and finally landed here and Jeff was fantastic. He was very professional and found me the perfect car. I'm so excited and loved that he listened to what I wanted. Thanks Jeff.
Corene D, 10/19/17

"no pressure"

Steven was very knowledgeable and personable. He was very professional and did not pressure me into anything. He is a great sales representative. I will definitely recommend First Team Subaru to others. 
Ryan C, 10/16/17

"went out of his way"

Harold is an excellent salesperson. He went out of his way to get the truck on the lot for us to test drive and was very helpful in answering our questions. Excellent personality. 
David M, 10/11/17

"best experience"

I had a great experience with Jeff. He was very attentive and took the time to show me the vehicle and explain details and features. The best experience I have had in some time with purchasing anything. Thanks!
Carla J, 10/7/17

"absolutely wonderful"

Absolutely wonderful. Everyone was very nice and very business like. They did everything they said they would do on the phone. Thank you for a great experience. 
Ruthann B, 10/2/17

"very understanding of wants and needs"

Jeff at First Team Nissan was absolutely amazing from the time he called me on 9/28 until the signing of the purchase of my Nissan Sentra. Jeff was very understanding of my wants and needs. The team in general catered to me with assisting me in getting a new vehicle. I would recommend anyone to First Team Nissan. 
Davina L, 9/29/17

"friendly and patient"

Phillip Scott helped me with the purchase of the 2018 Impreza. Very nice and helped in all aspects. Friendly and patient with my inexperience in purchasing a vehicle. Went over each detail. Would certainly recommend him. 
Carolyn D, 9/28/17

"great experience"

This is my first time purchasing a car from First Team. We have test drove a few in past years. My experience today was great!! I would tell everyone about First Team!
Ira H, 9/27/17

"allowed to take my time"

My experience at Nissan was fantastic. I was not pressured into buying a vehicle. I was allowed to take my time and test drive multiple vehicles before making a final decision. So, again as it was before with Paul Coleman, it was great doing business at Nissan. 
Richard S, 9/21/17

"excellent experience"

I had an excellent experience at the dealership. The sales person was great! Also sales manager was very good at getting to a price I felt was comfortable for me. Would highly recommend First Team to friends and family. 

Kim N, 9/21/17

"honest, professional and relatable"

Mr. Tony Hall has been an absolute pleasure to work with. He has gone above and beyond to make this experience as smooth as possible. I had a lot of concerns and anxiety before, but Mr. Tony put me at ease. He is very honest and very professional, but quite relatable. I would recommend him to anyone seeking a new car. 
Alex S, 9/20/17

"listened to our needs and what we wanted"

This is our second car from Justin this week -  he's that good. The kids couldn't wait to color with Justin Again, he was remarkable with the kids and also a great person at selling cars. He was kind, understanding and listened to our needs and what we wanted. Most of all, he put zero pressure on us and encouraged us to take our time on the test drive. Our experience with Justin was excellent!
Amy M, 9/14/17

"utmost respect "

I have been very blessed to have purchased through First Team. Justin treated me with the utmost respect and answered every question, no matter how off the wall, honestly and fully. I will definitely be purchasing a vehicle here again in the future!
Leslie B, 9/9/17

"very helpful "

Tyler was very helpful advising us on all the questions we had on both vehicles we test drove. Tyler was polite and went out of his way in showing us all the features on both vehicles. He wasn't pushy in trying to get us to buy, , which is a good selling point of being a salesperson. Tyler made the experience very comfortable. 
Terry B, 9/8/17

"great experience"

George was very prompt in responding to my initial Internet inquiry. He is very knowledgeable of the features of the vehicles I was interested in and very helpful in our decision making process. A great experience working with him!
Timothy F, 9/4/17

"wonderful experience today"

I had a wonderful experience today. I came in kinda nervous, but was very informed and well taken care of. The salesperson did a great job and made me want to do business there. I will recommend to family and friends.
Latonya S, 9/1/17

"Could not have been any better"

Could not have been any better. Salesperson went out of his way 'not to sell' but reassure me that this purchase was in my best interest. Very caring and professional. You are fortunate to have such an employee.
Anna I, 8/31/17

"taken well care of"

I was taken well care of. I was treated like family and made to feel comfortable. Thanks so much for giving me a chance to be the proud owner of a Nissan Versa. Thanks Steve Waskey, you are the best!
Vickie P, 8/30/17

"honest, straightforward"

My experience has been great! From the moment I stepped on the lot, Tyler has been patient, honest, straightforward and all around great sales person! This has been a stressful experience, but he has been supportive the whole way.
Cadie B, 8/21/17

"very helpful "

Jeff was very helpful in determining the right fit for me. He was friendly and knew all of his stuff. I had a great experience with him and would recommend First Team and Jeff to my friends and co-workers. Thanks for making this such a great experience. 
Salvatore D, 8/12/17

"Thank You!"

We had a great experience as always at First Team. Horatio worked very hard to get the payments where we needed them to be. Thank you!
Ricky L, 8/5/17

"A Good Experience"

I first saw the website while looking for a Subaru Crosstrek. I was contacted by Sarah Fawcett through messages and emails. I called her back and set up an appointment with Mel Dobbs. Sarah was so easy to talk to and I enjoyed her so much. Mr. Dobbs is the same. A good experience!

Patricia H, 7/22/17

"Great Job"

Great job! Everyone worked with us to get the best teal for the best price. Would recommend them to anyone looking for a new vehicle.
Micheal O, 7/16/17

"Best Experience Ever"

Test Drive was the best experience ever! I appreciate the knowledge of the vehicle by the salesperson and the ability to drive the car on my own. Quick response to emails and respect for my time constraints. I am impressed by the professionalism of Mel Dobbs. Looking forward to driving my new car!

Sue H, 7/5/17

"Great Service"

I feel that Time Foutz has been very upfront and truthful with us. He made the experience enjoyable and he explained the process clearly to us. Thank you! Thanks for the help and great service!

Mark S, 6/30/17

" Most enjoyable car buying experience I"

Most enjoyable car buying experience I've had in 50 years! Rick Burke and Don Shelton were the best. I would recommend these gentlemen to everyone.
Melvin W., 6/10/17

"Above and Beyond"

The team at First Team went above and beyond to get me in the car I wanted at a price I could afford. All of the staff was professional, courteous and exceptionally nice. I highly recommend First Team for any car purchase.


Season K, 5/5/17

"I’m very pleased with First Team!"

The team members were very helpful, answered all of my questions in detail. I'm very pleased with First Team!

Amber O., 04/19/17

"Best car buying experience ever!"

I've always bought with (a competitor) before this purchase…no longer…best car buying experience ever! We'll be First Team Nissan customers from now on. Mark is an awesome salesman. Best we've had, excellent.

Susan P., 3/10/17

"By far the best buying experience."

By far the best buying experience. Chris was amazing to work with. The staff was friendly.

Judy G., 04/14/17

"Very nice experience"

Our experience with First Team both days as well as via phone has been professional and friendly. These men, Richard Eubank and Tony Hall, are well knowledgeable and helped us greatly with our purchase. Very nice experience and would send anyone to them.

Keith W., 03/27/17


Perfection is the standard and excellence is tolerated - that's my motto. Duane Emerick is perfection!

Robert C., 04/18/17

"Very friendly"

Very friendly, professional, loved the "no" pressure. Great staff.

Darlene M., 04/07/17

"pleasant experienc"

Sales representative did a great job explaining the vehicle features during my initial visit, and was accessible for my follow-up questions. Working with him made this a pleasant experience.

Sue L.P., 3/16/17

"The buying process was not a headache"

The buying process was not a headache. We appreciated how upfront the staff was and how they did their best to meet our payment and bottom line needs.

Ottilia L., 02/27/17

"Great staff with lots of knowledge."

Amazing! Great experience buying a brand new car in 18 years. Great staff with lots of knowledge.

Robert C., 03/24/17

"Everyone was very helpful"

Experience was good. Everyone was very helpful. Salesman was great.

Rebecca M., 3/11/17

"My experience with First Team Subaru was awesome!"

My experience with First Team Subaru was awesome! There was no pressure while I was looking over the vehicles. Steven is the best salesperson I have had the pleasure of working with. He answered all of my questions and went over the entire car/buying process patiently and thoroughly with me. This has been my best buying experience.


Katie W., 03/18/17

"This is my third vehicle since 2008"

I always come here. This is my third vehicle since 2008. Teresa was the best.

Cloria C., 02/18/17

"Great staff"

Great staff, fast and friendly service, very helpful with loan process.

Eric S., 02/04/17

"Comfortable and not too pushy"

This experience at First Team Subaru was phenomenal. From the moment we stepped foot on the lot to the moment we left the experience was memorable. Chris was amazing to work with. He made sure all of our needs were met and exceeded. He made the environment feel comfortable and not too pushy. This experience was one we will share.

Charissa S.C., 02/11/17

"Best buying experience ever!!"

This was the best buying experience ever!! Teresa was awesome, professional, knowledgeable. Renae was awesome as well and explained finance to a very high degree. Again, the best staff anywhere. I will highly recommend.

Richard L., 02/02/17


It was wonderful, very helpful, we have an Altima we bought here 8 years ago and have had very pleasant communications with First Team. Would suggest to everyone to deal with you all. Thank you for your time.

Ryland S., 02/11/17

"Great experience!"

Great experience! Sales people very knowledgeable and answered all our questions. All were courteous and professional.
Mark R, 1/23/17

"Good People!"

Have dealt with Rick Burke on previous occasion and find him knowledgeable and helpful. Would deal with him and Charles Poindexter without hesitation. Good People!
Eugene G, 1/20/17

"Very honest and very informational"

George was very professional and wasn't a pushy salesperson that I don't like. Very honest and very informational about the various cars in questions. I would encourage my friends to contact him.
April M, 1/9/17

"very satisfied with my experience"

Duane was very nice and kind. He understood my situation and where I stood financially and did the absolute best he could. I am very satisfied with my experience with Duane.
Micheal H, 12/18/16

"best customer service"

Teresa Hiner and Mike Farelly were very professional. They are the only reason I bought a vehicle and would recommend people to buy First Team Auto without a doubt. The best customer service I've ever dealt with. Kudos to both!
William D, 12/10/16

"Staff very friendly."

Really appreciate being able to post this online. Salesman very knowledgeable. Staff very friendly.
Shelia T, 12/28/16

"Not Pushy"

Very informative and friendly, not push. Responsive to questions.
Barbara D, 11/22/16

"Not Pushy"

Very informative and friendly, not push. Responsive to questions.
Barbara D, 11/22/16

"All around good experience"

Duane Emerick was very helpful and friendly. He was willing to come in on his day off to work with me as I could not make it on the weekend. All around good experience, asset to the company.
Angela F, 11/21/16

"Enjoyed my time"

I enjoyed my time with Tony Hall at First Team. He is a great asset to your company. Thank you.
William S, 11/15/16

"Easy to work with"

Tim (Foutz) has been great! Fast service, easy to work with. A truly great expereince buying a car from Tim and First Team!
Jeffrey S., 11/7/16

"Excellent Service!"

Very easy to work with First Team. Excellent Service!
Debra V, 11/1/16

"Informative and courteous"

Duane (Emerick) was helpful, informative and courteous while helping me determine which vehicle best suited me. I would come back to purchase another vehicle from First Team because of his excellent customer service.
Morgan G., 10/28/16

"A Pleasure to Work With"

Mark (Hardin) is a pleasure to work with! Friendly and takes time to explain the numbers. Hope to return to First Team for future purchases!
Jessica H, 10/22/16

"Everything Went Smoothly"

Everything went smoothly. The test drive with Mel (Dobbs) was very casual buy informative. Excellent customer service provided. Mel answered every question and review all variable with pricing. They were able to call other dealers to find the exact car and packages I wanted. Everything was done within 48 hours. I am very satisfied with First Team!
Lauren R, 10/16/16

"Excellent Experience"

Excellent experience, Teresa (Hiner) worked diligently to get our best price. We appreciated that.
Helen B, 10/8/16

"Great Job!"

Rick (Farmer) did a great job keeping us informed of everything. He also did a great job of getting our payments down and explained everything in detail.
Douglas M., 10/6/16

"Great Job!"

Rick (Farmer) did a great job keeping us informed of everything. He also did a great job of getting our payments down and explained everything in detail.
Douglas M., 10/6/16

"What a great day!"

Steve Waskey is not only pleasant, he is thoroughly professional and knowledgeable about Subaru. What a great day!
Kathleen S., 9/18/16

"Great Experience"

Great experience working with Rick (Burke). I would definitely recommend him to a friend.
Laura D, 9/5/16

"Friendly and Informative"

Friendly and informative, overall a good experience.
Jeffrey S., 8/22/16

"I am very happy. "

My experience with First Team was a good one. They were very helpful and made it work out for my situation. I am very happy.
Tamara P, 8/19/16

"Wendell was Great to Work With"

Wendell (Witt) was great to work with. He pulled the vehicle we researched online and had it ready when we arrived. He gave us a test drive with a lot of information about the car. He is very friendly and courteous. During the paperwork portion he explained everything clearly and was very helpful in answering our questions. I would recommend him to other Nissan customers.
Trevor J, 8/30/16

"3rd Vehicle bought from First Team"

This is the 3rd vehicle we bought from First Team. Completely satisfied with vehicle, sales staff and service.
Howard M, 9/9/16

"I like the low-pressure atmosphere here. "

This experience was quick and easy. We test-drove two vehicles and had the opportunities to ask multiple questions regarding performance, safety and maintenance. I like the low-pressure atmosphere here.
Karen H, 9/14/16

"Repeat Customer, 20+ Years"

Repeat Customer, 20+ Years. Excellent service, great sales personnel.
Charles M., 8/15/16

"Everyone was very nice"

My experience at First Team Nissan was better than eating Mexican food, my favorite! Everyone was very nice and pleasant. Very helpful with questions. My first new car - what an experience! Wow!
Randy P, 8/6/16

"Very Satisfied"

We are very satisfied with the customer service. Your salespeople are informative and extremely friendly. Thank you for living up to your standards. Teresa Hiner gave us everything we wanted.
Ronnie A., 7/9/16


Exceptional, very professional. Would definitely recommend Lex Brown to family and friends.
Jared R., 7/29/16


My experience was very enjoyable. I was listed too very well and Jay Vaughan helped me find what I was looking for.
Olivia J., 7/2/16


Great! Love their knowledge about all my questions. Mike Farrelly put me at easy and made me feel like I was their #1 customer.
Carol B., 7/7/16

"Great Experience Always"

I have always had a great experience at First Team with buying vehicles, service, and picking up new cars. Tim Foutz came to my place of business as a customer and I mentioned to him I was looking for a four door Mini. He called me 5 days later...I was surprised! I actually changed my mind and bought a Nissan Rogue today! Very happy.
Li-Ling C., 6/28/16

"Very Friendly"

Everyone was very friendly, helpful and professional. Teresa Hiner was very helpful and spent a lot of time with us, making sure we got the vehicle we wanted. Thanks!
Kevin F., 7/5/16

"Wonderful Experience!"

Wonderful Experience! Time Foutz was very helpful and thorough. I'm excited to "join the First Team family"!
Savannah W., 6/18/16

"No Pressure"

No pressure to purchase the vehicle, very easy to deal with in sales and finance departments.
Jill B., 6/2/16

"Sweet and Nice"

Sherry Wampler was a very sweet and nice lady (even though my old man was giving her a hard time!) She is a very good sales person, and it was a privilege to work with her!
Joyce W., 6/24/16

"Excellent Customer Service"

Excellent Customer Service! Matt Spangler took really good care of us. He explained everything as we went. No surprises. Really fast service. Thank you!
Steven W., 6/15/16

"Came 281 miles to First Team"

Steve Hartsock is a very special salesperson. We cam 281 miles to First Team to  lease a car because of how well he treated us when asking questions ahead of the test drive.
Richard S., 6/4/16

"Awesome Experience!"

Awesome Experience! They worked with us in every possible way to secure a deal that we liked and could afford. We came all the way from West VA because they had the best prices we could find.
Kristen C., 5/28/16

"Been a Pleasure"

Working with George Thompson has been a pleasure. He made my car purchase a lot easier than I expected.
Chris M., 5/16/16

"Very Comfortable"

Jason Garner was very knowledgeable and professional. No-pressure sale, made me very comfortable.
William M, 5/12/16

"Everything I Wanted"

My experience was great. I told Jay (Vaughan) what I could afford and what I liked, and he was able to get me everything I wanted at a great price!
Ronald S., 4/30/16

"Honest and Trustworthy"

Jay (Vaughn) was honest and trustworthy. he did a fantastic job and was available any time I wanted to stop by and drive.
Kristin S., 4/23/16

"Very Patient"

Lex (Brown) was very patient with us, because we had a lot of questions. Also we test drove two cars. He showed us no persistence with our sale.
Alice S, 4/20/16

"Straight Forward"

My experience was very good. Tim (Foutz) was straight forward, very kind, and a great salesman.
Masia E., 4/18/16

"Very Pleasant"

First Team helped provide us with the opportunity to purchase a new vehicle. They were very pleasant, and treated us with respect.
Roger G., 3/28/16

"Long Time Customer"

I have been a long time customer at First Team. I have had very good service and it is a pleasure to do business with them. Thanks!
Barbara R, 3/15/16


Linda was awesome! Very personable. Easy to work with. Honest and helpful! Will definitely buy from here again!
Melissa M, 3/12/16

"Very Helpful"

It has been a very good experience. Blake (Peters) has been very helpful. Thanks Blake!
Prashanth L, 2/25/16

"No Pressure"

Professional, easy, relaxed, with no pressure.
Anthony T, 4/2/16

"Clearly Satisfied"

This is the fourth car I have purchased from First Team Subaru. Clearly I am satisfied with my buying experience!
Elizabeth D., 3/20/16

"Appreciated the Price Match"

My salesperson (Steven Waskey) was very informative and helpful. He stayed late to help me finish all the details. I also appreciated the price match. Thank you First Team!
Cathry J., 4/6/16

"A Pleasure"

First Rate. Mr. (George) Thompson was personable and responsive at all times. A pleasure.
Ellen T, 2/24/16

"Best Sales Team!"

Sherry, Chip and Jeff are the best sales team I have ever had the pleasure of dealing with! I will refer them to anybody who is looking to buy a car. Thanks guys!
Cindy Y, 2/18/16

"I love doing business with First Team Subaru!!"

I have owned an Outback for the past 4 years and have had GREAT service by Eric Horn in the (First Team) Subaru Service Department.

The sales experience with Steve and Jason has been extremely pleasant and stress-free. Working with Mr. Ramirez in the finance department has also been pleasant for the second time! I love doing business with First Team Subaru!!
Jane M., 2/5/16

"Very Straightforward"

Very straightforward, Mel and entire staff were very helpful and customer-focused.
Nicole M., 2/6/16

"Smooth and Efficient"

The experience was smooth and efficient. Linda could not have treated us better. She did a fantastic job!
Donald D., 2/5/16

"Experience was Great"

Our experience was great, and Richard (Eubank) took great care of us. We will purchase from here again!
Christopher R., 2/2/16

"Very nice to work with"

Richard (Eubank) was very helpful in providing information. Very nice to work with!
Terry Lee M., 1/28/16

"Easy and Quick"

Jason (Garner) made the process easy and quick. He was bale to get me the car I wanted for a reasonable price.
Mark P., 1/22/16

"Will Be Highly Recommending First Team"

I sent in an on line pre-approval loan request. George Thompson called me right away, to find out what I was interested in and was able to get me pre-approved and into a car right away. He went above and beyond to make sure my experience was good...but it turned out better than good! It was GREAT! I will be highly recommending George and First Team Subaru to everyone!
Jennifer K., 1/31/16

"Non-pushy Experience"

I had a very good, comfortable, non-pushy experience here with Keith Kelso.
Christine S, 1/8/16

"Experience was Wonderful!"

Jay (Vaughan) was great and the experience was wonderful! Jay went out of his way to send additional information on cars and was available at any time I called.
Jennifer S, 1/9/16

"I will Recommend..."

Very friendly, professional and informative. I will recommend Keith (Kelso) to my friends and family.
Dorothy A, 1/9/16

"Patient, Honest, and Professional"

Keith was patient, honest, and professional! He has excellent car-selling skills, but is not overly pushy (which is greatly appreciated!)
Paula W., 12/31/15

"Great Experience"

We had a great experience working with Steven Waskey. Thanks so much Steven!
Maria S., 1/22/16

"5-Stars: Wouldn't go anywhere else"

I've been dealing with First Team Nissan for 22 years, very exceptional dealership wouldn't go anywhere else! Friendly, courteous, just nice to deal with, without being pushy. I have recommended First Team Nissan to lots of friends and will continue to do so.
Vanessa M, 12/30/15 (Google Review)

"Highly Recommend"

I had a really great experience with Steven Waskey and everyone at First Team. Highly recommend y'all!
Blanca B, 12/12/15

"Very Pleased with the quick service"

I was very pleased with the quick service, as well as the no-pressure with my car purchase.
Melody T, 12/5/15

"I ALWAYS get great service"

I ALWAYS get great service when I take my car in for maintenance. The First Team staff is always very professional and treats me like I'm important. I trust the staff to be honest with me about what is and isn't needed, and am thankful I have such a dependable shop available to work on my car.
Sandi B, 12/6/15

"Great to Work With"

Rich was Great to Work With, made this experience fun and pleasant. Jason knows everything about Subarus!
Jenna G. 11/22/15

"Friendly but not Pushy"

Mel was extremely knowledgeable of our car. He was friendly but not pushy. He approached me a in a professional manner. I would definitely ask for him again.
Vickie F. 11/12/15

"Handled with Professionalism"

Everything was handled with Professionalism, Teresa was very helpful.
Jimmy S., 11/17/15

"Lifetime Customer"

Y'all made a lifetime customer today. Thank you so much Linda!
Lessley C., 10/22/15


Great! Got terms and payment we needed! 4th car from First Team!
Pamela F., 11/18/15

"Great Experience"

I had a great experience with buying a car from Lex Brown at First Team. This was my first time buying a car, and I feel confident that I made the best choice. I loved not having to negotiate the price.
Mary G, 12/18/15

"Friendly & Helpful"

Jason Fink was so friendly and helpful throughout my experience. He made the whole process easy and stress free. I had a wonderful experience!
Joshua H, 12/22/15


My experience with First Team has been outstanding. Mel Dobbs worked with me and was a pleasure. He was thoughtful and considerate and made this experience very positive.
Robin L, 12/17/15


Blake Peters was very helpful and friendly. My experience was awesome and quick as can be expected. I would recommend First Team to all my friends and family. Thanks for my beautiful new car!
Angela E, 12/19/15

"Five Star Recommendation!"

Very Smooth, Aaron explained everything about the car. I've had bad experiences in the past at other dealers but this was a no-hassle experience. I'd buy here again. Five Star recommendation!
Jennifer A, 11/21/15

"The customer service was outstanding"

The customer service was outstanding in ALL departments, Everyone went out of their way to kind and attentive and I got an aw some deal and warranties. Blake Peters was wonderful and I feel he will be there for me if I have questions or issues about my car. Our correspondence prior to purchasing the car was very helpful. When we first spoke on the phone I told him I was shopping for the best deal and would contact him at my convenience, and I appreciate the fact that he didn't call or email me to death. The other dealerships are still driving me crazy to purchase from them when they have been informed of my purchase with you. Thanks for being there First Team.
doobug99 (Google User), 12/20/15

"No Hassles"

No hassles, straight forward. I was impressed since the first phone call Mel is very friendly and polite. I am very happy with my experience. :)
Sheila P, 10/17/15

"Always Great Service!"

Always Great Service! Always come back!
Shawn M., 10/5/15

"Advertised Vehicle Was Available!"

Advertised Vehicle Was Available! Everything guaranteed to me has so far been provided and the speed of service was appreciated.
Joel B., 11/5/15

"You Guys Were Great!"

You Guys Were Great, smiling all the time, very friendly. Nice to us the whole time.
Adila M., 9/17/15

"Extremely Helpful! "

Was looking around for a new vehicle, came in the following day, George was great and extremely helpful in making the purchase.
Daniel T, 9/14/15

"Great Experience!"

It was a great experience to buy from First Team again. I have bought from other dealers around Roanoke, and none compare to First Team! Teresa was great to work with.
Steven B. 9/12/15

"Got me to the payments I needed"

Mark was very patient, answering many questions. He got me to the payment I needed!
Debra B., 8/15/15

"Our Second Purchase at First Team"

This is out second purchase at First Team. Linda and Jeff are amazing!
Ruth E., 8/27/15

"Great Experience"

Great Experience! Very knowledgeable and attentive to what we wanted. Showed us the options but not try to push us around!
Curtis B., 8/18/15

"Good Overall Experience!"

Good Overall Experience! The price was very good. Mike (Farrelly) was awesome. Everything that I could have asked for he went above and beyond. I'll be back next time I'm in the market.
Cody M, 7/27/15

"Fair Price"

Excellent experience. Purchased vehicle at fair price.
John N., 8/29/15

"Very Polite"

Ms. Hiner was (is) very polite, forthwith, knowledgeable, and honest in her approach and negotiation. It was a please and comfortable working with her. "The best in customer care!"
Leonore C., 8/12/15

"Second Purchase at First Team"

This has been an easy process. This is my second purchase from First Team and they have always made everything stress-free!
Elizabeth C., 8/28/15

"Very Good Experience"

Referred by my mother, she bought a Hyundai from here a few years ago. Very good experience with Mel Dobbs. He was very helpful and honest about my first Subaru purchase.
Brandon G., 8/6/15

"Met all my Expectations"

Monique was a true pleasure to work with. She made sure she met all my expectations when it came to my vehicle. I know she will go very far with this company.
Kali M., 8/31/15

"Posted Prices on Vehicles"

We've had a great experience with First Team. From a well-lit parking lot to do nigh time drive through with posted prices on vehicle so we could get an idea of what we would like to check out, as well as our wonderfully knowledgeable salesman, who was personable yet non-pressuring.
Connie P., 9/16/15

"Very Accommodating"

First Team has been very accommodating to get me in the car of my choice with financing options. Couldn't be happier with what they have to offer.
Cantrell C, 10/1/15

"Teresa Knows Her Stuff"

Glad we stopped in to look and see cars. Teresa knows here stuff. She helped with everything!
Peggy B, 10/12/15

"Very Pleasant and Knowledgeable"

Blake (Peters) has been very pleasant and knowledgeable, and has gone out of his way to help us.
Thomal R, 7/17/15

"Very Good!"

Very good! Mark and Kevin were very thorough and patient, explained everything to me. No complaints.
Yvette J, 7/15/15

"Very Pleasant"

Very pleasant, knowledgeable team, and Steven has been extremely professional with initial conversation about vehicle over the phone and exceeded expectation from the beginning
Jessica H., 7/10/15

"Quick and Easy"

After visiting several other dealerships, George Thompson and the sales people at First Team were very courteous and accommodating. They made buying our car quick and easy. We will definitely be return customers.
Belinda J., 7/5/15

"Easy To Work With"

Easy to work with, Rick's no-pressure approach was a refreshing experience. Thanks Rick!
James N., 6/22/15

"Definitely Recommend!"

We just purchased a 2015 Armada from First Team. If you are looking for a new vehicle I would definitely recommend purchasing through them. Mr. McNeely and Mr. Munsey provided exceptional customer service. They were patient with us and found us the exact vehicle we wanted. Thank you all!
Susan B., 5/27/15

"Great Experience"

Great Experience! Teresa and Don went out of their way to find me the perfect car and worked out pricing that worked for me. Thanks so much!
Catherine L., 6/14/15

"Excellent Service!"

Excellent Service! Referred by a friend who bought a car here and was very satisfied. Helpful and friendly staff. Would recommend to others. Also I have seen so many cars on the road with First Team decals, so they must be good!
Kay S., 5/23/15

"Very Helpful"

Very helpful and willing to work with us as we worked on purchasing the car.
Elliot G., 6/12/15

"We Got The Car We Wanted"

Jeff was very helpful with our car purchase. He made sure we got the car we wanted, which was not on the lot because of the color we chose.
Tonya P., 6/8/15

"Very Welcoming"

The staff were very welcoming. We were treated with courtesy and respect. Would highly recommend First Team to friends and family. Teresa was AMAZING.
Chalice M., 6/20/15

"Like the Values for Life Program"

I enjoyed the used car that I purchased here 12 years ago...still driving it when I decided to get a new car at First Team. I like your Values for Life program.
Deborah G., 7/2/15

"LOVE This Place!"

Very friendly and helpful. I didn't feel pressured to buy anything. LOVE this place!
Elizabeth J., 5/26/15

"Very Good Experience"

Very good experience, George (Thompson) answered all questions and was very helpful.
Marcus B., 5.22.15

"Five Stars, Google +"

Eric Horn is a great asset to your company. He always takes great care of us when we bring our cars in for service. The mechanics are excellent also and the cars are always kept in tip top shape.
Mike B., 5/10/15

"Five Stars, Google+"

15,000 mile maintenance on my 2013 Impreza. Convenient scheduling, actually arrived 10 minutes early and taken into bay immediately. Total waiting time about 45 minutes.
Patrick K., 5/8/15

"Well Pleased!"

Well pleased with purchasing experience. Mr. Burke was knowledgeable about his product.
Kathryn B., 4.7.2015

"Not Pushy!"

Excellent service, not "pushy"! Would recommend First Team. Knowledgeable sales people.
Cathy M., 5.20.15

"Very Pleasurable Experience"

Very pleasurable experience, The team at First Team worked hard to reach our needs.
Robert L., 6/22/15

"Salesmen and Service were GREAT!"

The salesmen and service were great! This was our first time buying and they made it a great experience. Thank you!
Miranda J., 7/1/15

"Efficient and Pleasant Process"

Getting a car from First Team was an efficient and pleasant process. Matt Higgs & Wayne Lewis were eager to help, friendly and professional all the way. I would certainly recommend them and First Team for anyone shopping for a new vehicle!
Kelly W., 6/8/15

"Looked for a Local Dealer and Came to First Team"

Consulted Consumer Reports looking for a safe car. Subaru was rated at the top. Looked for a local dealer and came to First Team. Rick and Bill were very accommodating and patient with our questions. Helped us to come within the amount we budgeted for a new car.
Ronald K, 4/2/2015

"Best experience I've had buying a car!"

Exceptional! John was extremely professional and great to work with! Best experience I've had buying a car.
Shannon S., 3/27/2015

"Good Price, Straight Forward."

Very good, good price, straight forward. Sales team nice and easy to work with. Would recommend to others.
Donald A., 4/1/2015

"Wonderful Sales Experience"

Mel Dobbs is an extremely kind, helpful and knowledgeable person, that made a wonderful sales experience. Mel is a great asset to First Team, making the vehicle buying experience one we will never forget.
Cynthia R, 4/4/2015

"Experience as a First Time Car Buyer was GREAT!"

This experience for me as a first time car buyer was great! Keegan was very helpful and informative.
Loretta J., 3/23/2015

"Very Personable!"

Blake was very personable and easy to deal with. Didn't push anything on us. Everything was smooth and easy!
Amber W., 3/24/2015

"Very Helpful!"

Mel Dobbs was very helpful when we came to drive the Xterra. He turned us over to Sherry Wampler for all the paperwork and both were great to work with.
Jessica Ward, 3/14/15

"Great Experience!"

Great experience! Friendly and courteous service.
Eric Konizer, 3/4/15

"Great Experience!"

Great experience! Friendly and courteous service.
Eric Konizer, 3/4/15

"Has been great!"

Has been great! Linda was very helpful without being pushy. Jeff was also very helpful explaining car and equipment.
Caroline Farber, 3/2/15

"Nice Showroom"

Very pleasant and salesperson was knowledgable. Nice showroom.
Garry Sands, 2/15/15

"Extremely Helpful and Patient"

Teresa (Hiner) was extremely helpful and patient. Everyone was courteous.
Brenda Gregory, 3/3/15

"Been a GREAT Experience!"

I had a very good experience with two people who represented (First Team) Subaru, with 5 stars! They were very knowledgeable of the product (car) I was interested in. Even though it was after hours one night he took his time with my husband and myself showing us not only the different features of the Outback, but also showed us the engine. Jason (Garner) also drove with us the next day to try out those features. This has been a GREAT experience! Thanks so much!
Pamela Lipscomb, 3/5/15

"Very Friendly and Helpful"

Very friendly and helpful, Jonathan and Larry were very nice and walked/talked us through every step.
Heather Marie Haley & Daren Lloyd Adams, 1/27/15

"Great Experience!"

Great experience and lots of help. Very satisfied.
Wanda Dearing, 2/22/15

"Very Pleasant"

I found (my experience) very pleasant. Everyone was very helpful and friendly.
Malinda Turner, 2/18/15

"Very Professional"

Zac (Cranston) was very professional. He was very quick and efficient. He made the car shopping experience a lot better than I thought it would be. Very knowledgeable about the car and kept things moving. I was never just sitting unattended. Appreciated his help.
Chanthu Phauk, 3/3/15

"Friendly, knowledgeable sales staff, clean facility"

The sales representative, Steve Waskey, did a great job. He was very thorough in explaining all of the features of the car, let us go on a great test drive, and was very pleasant to talk to. All of the staff that we met did a very nice job.
by Linda from Roanoke, VA, review, 12/30/15

"No Pressure"

Was very enjoyable. No pressure, and very good to work with throughout the whole process. A lot of different vehicles to choose from.
David Lee & Danny Hodges, 1/24/15

"Jason is great!"

Jason is great! Also very good at what he does.
Janice M Therien, 1/10/15

"John Was Great"

John was great. He was able to get us the car we wanted at the price we were able to afford!
Joseph and Kathy Mytko, 12/29/14

"John Was Great"

John was great. He was able to get us the car we wanted at the price we were able to afford!
Joseph and Kathy Mytko, 12/29/14

"Great Service Advisor!"

I've been a First Team customer since I moved to Roanoke in 1998. I have purchased two XTerra's from First Team. When Sammy worked in Nissan Service, I felt that I was a valued customer. Since he left, the Service Advisers with whom I have interacted have not been particularly friendly or helpful. They did their job - and that was it. My last visit - for my 90K service - was completely different. I wish I had gotten his name but the Service Adviser with whom I interacted was great. (I unfortunately did not catch his name.) He answered my questions, kept me updated on the progress of the checkup, and made me feel like a valued customer. I hope he stays around for awhile, as it'll certainly make having my car serviced a more pleasant experience.

by Leonard from Roanoke, VA, Review, 12/31/14

"Highly Recommend"

Friendly, informative, no pressure staff. Very knowledgeable and helpful. Highly recommend working with George.
KBH, 1/12/15

"I can't imagine going anywhere else"

I have bought two cars from Horatio myself and have recommended First Team to my friends and suggested they check out your deals and pricing before making a buying decision. My family has bought cars from First Team for years and I can't imagine going anywhere else.
Lindsay M Stinson, via VW Customer Experience, 12/10/14

"Great to Work With"

Kenny Martin the Internet Sales Manager was great to work with. We could not find the Outback we wanted on the lot and he kept us very informed as the search went on for the one we wanted. Also, Kenny was very informative as he showed us how to work through the infotainment system.
James from Roanoke, via, 12/10/14

"Wonderful first time car buying experience!"

Mel was absolutely fabulous to work with. He made my car buying experience fast, simple, and entertaining! He made me feel very confident about the car I purchased and tried to do everything possible to satisfy my needs while also working within my budget. 10/10 I will be returning and recommending all my friends.

Customer Service - 5 Stars
Quality of Work - 5 Stars
Friendliness - 5 Stars
Pricing - 5 Stars
Overall Experience - 5 Stars
I Recommend This Dealer: Yes

sjm26950, Posted on, 12/08/2014

"I got eveyrthing I wanted!"

Great experience, helpful, I got everything I wanted!
Matthew and Bonnie Lou Paxton, 11/15/14

"Good Service"

I called and someone got back to me right away.  I wasn't sure how service would be without Sammy.  In fact, since he left I had not been receiving reminders for service.  In the past I was always asked for my email address, I always gave it and I never received any email notices and was, again asked for it at the next service call.  For this appointment the young man (I'm sorry that I don't recall his name) was prompt getting back to me, quickly got me scheduled, made sure exactly what I came in for was done, got back to me when my vehicle was ready and was most pleasant during my exchanges with him.  He also was the first one to ever ensure I actually got emails about my service after I, again, furnished my email to you.  I didn't feel like I was being asked to do more than my car needed, the charges were more than reasonable and the service was fast.  He either answered or found answers for my questions, gave me a good accounting for what I need to watch for in the future and assured me that I would receive email notices as well.  All in all, a very good appointment.  Sammy would be proud.

Rating from David

Overall: 4
Customer Service: 5 out of 5
Buying Process: N/A
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

David from Roanoke, VA, 12/2/14

"An easy experience the entire way! "

We've bought two new vehicles from First Team on Peter's Creek and it was a simple transaction. Go in, tell them what you want and what you can spend and they will take you to your future vehicle. Every step of the way the staff makes certain you, the customer, knows what is going on. An easy experience the entire way! I would recommend First Team to anyone
bmitchely, Google Review, 11/24/14


Thanks to Matt at First Team Hyundai for making the purchase of our Sonata a positive one. I can be challenging when car shopping, because I dread it so bad, but Matt addressed all my issues and concerns with ease, courtesy and true professionalism. (He never let us see him sweat :-)). Thanks to Chip for making sure that we had everything that we needed and made our buying experience exceptional.
Vicky Doss, 11/30/14

"Fantastic Experience"

First Team offers great customer service and quality cars. Fantastic experience.
Robert & Karen McGuire, 11/15/14

"Excellent Service"

Excellent service, didn't have to wait at all.
Melissa J Little, 11/10/14

"Professional and Helpful"

Very good experience - Professional and helpful.
Brenda Landt, 11/6/14

"Great to Work With"

First Team was great to work with. Ken was very friendly and happy to assist us. Thanks for everything!
Michelle Lee Pimentel, 10/31/14

"Very Good to Work With"

Matt Higgs has been very good to work with! I would buy another auto from him.
Daryl Whorley, 10/16/14

"Best Prices Around!"

Very helpful. Our salesperson, Mel Dobbs was extremely nice and informative. Best prices around! Would recommend to anyone!
Teresa D Wykle, 11/6/14

"This purchase went as smoothly as it could possibly be." Review, Oct. 6, 2014:

Everyone that I came in contact with, especially Mel Dobbs,
were courteous, helpful, well familiar with all details of the
cars that I wanted to see and finally purchased.  Even after the purchase, I came back in to ask questions about how to operate certain features and had the answers in minutes.  I must say that Mel Dobbs is an exceptional salesman and should be recognized for his sales technics and manner.  The service team, Charlie, and Allen Perry, where very helpful in making my purchase of the Forester.

Rating from Gail

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

"The Service Was Excellent"

The service I received was excellent. We looked at several vehicles and he got me exactly what I wanted at a price I wanted. The experience was very pleasant.
Robert Oberg, 10/31/14

"My first new car experience was excellent." Review, October 6, 2014

I liked everything about my experience. Everyone seemed so happy and it was a very fun filled experience. I liked the way they conducted business very well and I;m sure I will be back again.

Rating from Brian

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5
Brian from Natural Bridge Station


You guys are awesome! :) This will be my first brand new car!
Kyleigh Arehart, 10/14/14

"Enjoyed my Experience"

Enjoyed my experience with working with Mel Dobbs. He was very patient and was so easy to work with. Would buy again from him! And will!
Tammy Woods, 10/20/14

"Very Friendly"

Rick met me at the door, was very friendly and explained things well.
Celeste Buck Tethal, 10/22/14

"Very Informative"

Very informative, kept me up to date, wonderful experience. Will refer my friends.
Sarah Palmer, 10/11/14

"Excellent Service"

Excellent Service by Steve, paid attention to our requirements, was patient and didn't force anything. Would love to refer him to my friends.
Rajesh Sahni,, 9/12/14

"No Pressure To Buy"

No pressure to buy, friendly, patient, and helpful when making our choice of car to purchase.
Sharon and Michael Gibson, 9/28/14
"The Most Pleasant Experience"

This is the third vehicle I've purchased from First Team, and this, by far, has been the most pleasant experience. My salesperson was genuinely caring and went out of his way to put me at ease! I'm sure I will be back again! He's awesome!
Georgette Renee Terry, 8/17/14

"Came Back for Another"

Blake Peters sold my husband a car a few months ago and he did such a fabulous job we came back for another. We hear great things about first team from everyone and it is all true!
Heather Jenine McGeorge, 9/29/14

"Super Easy Process"

Super easy process, Mel was great to work with.
Robert M Meador, Jr, 9/14/14

"Very Helpful and Knowledgeable "

Matt was very helpful and knowledgeable. It was a pleasure working with him. I would recommend First Team Auto Mall to my friends and co-workers.
Jonathan D Thompson, 9/22/14

"Great Experience!"

Great experience! They worked with us extensively to help us get the car we wanted! I would definitely return in the future.
Rachel D Wagner, 9/16/14

"Excellent Experience"

Excellent experience, friendly company...they remember your name!
William Robert Carter,, 9/6/14
"Very Easy"

The car buying experience was very easy, Astin was very nice and fun to work with. Would recommend him and the dealership to others.
Stephen Albert, 8/12/14
"I Would Recommend"

Salesperson knowledgeable and respectful. I would recommend him to family and friends.
George Thompson, 8/8/14

"Knowledgeable, Courteous and... "

Jeff Wendell has been a pleasure to deal with, as  he is knowledgeable, courteous and most importantly a good listener.
Brian Shabanowitz 7/5/2014

"Smooth Deal, No Pressure!"

Real pleasure working with Rick, Smooth Deal, no pressure, quick and easy deal
Lynnemarie Hancock 7/7/2014

"Nice Salesman"

Today has been a good day, nice cars, nice salesman.
Kelli D. Pettrey 7/12/2014
"All Good!"

All good! Kevin treated us well and David and Bill were also helpful.
Dennis & Tammy Montgomery, 8/5/14

"Great Experience"

Easy Transaction. Good Service. Great Experience Overall.
Allen R. Chrisitian 7/10/2014

"Excellent & Thorough"

Service was excellent & thorough. Keith is very friendly and helpful.
Derek D. George 7/2/2014

"Have used First Team for 30 Years"

Great experience, nice people. Will continue to use your dealership.
Tracey Ellen Perkey 6/19/2014

" Excellent Service and Knowledgeable of Subarus."

Deborah H Pitts 6/20/2014

"Steve was very pleasant and an excellent sales person."

Patty Curtice 7/1/2014

"Explained Everything"

Brian was so good to me and he took his time to really explain everything to me. Very nice person. And I thank him. You are the Best! Thanks
Patricia Ann McCadden 6/30/2014

"Great Vehicle at a Good Price."

A very pleasant experience. Jeff was fantastic!
Lucinda Pasternak 6/17/2014

"Good Deal"

My Salesman is extremely helpful and helped me get a good deal.
Peggy Howett 6/24/2014

"Overall Very Pleasant Experience"

Would recommend to friends/family. George, you da man!
Cynthia Marie Wisecarver 6/27/2014

"Nice and Informative"

Steve Waskey was nice and informative about the Subaru we were looking at.
Forest D. Kessler & Megan W. Kessler 6/14/2014

"Very Courteous and Professional!"

Kevin A. Woodbury 5/6/2014

"No Pressure. Hassle Free, Friendly Staff!"

I enjoyed the car buying experience and being their guest.
Donald Lindquist 6/19/2014

"Excellent Service"

Mel Dobbs is a great representative.
William Barnes 5/24/2014

"We felt Valued!"

Salesman Rick was very friendly and made us feel valued. He was not pushy and that was such a great thing. Rick gave us great options on different vehicles and we bought our vehicle off the showroom floor.

Darlene Rickman 5/3/2014

"Experience was Fantastic"

Tiffany was great to deal and answered all my questions.
Amanda Burwell 6/10/2014

"Excellent Service as Usual"

Jeff as well as the other staff we came in contact with were amazing !!
Ronald Crigger 5-23-2014

"Heard Good Things about Hyundai"

Steven did a good job of explaining the different models and found the model we were comfortable with. 

Steven was a very patient salesman and very polite.
William J. Day 5/31/2014

"Always Awesome"

Third purchase from 1st Team. 2 Nissans
David Vincent Liberi

"Great, Helpful, Courteous :-) Salesman!"

Brandy Fralin 5/6/2014

"Great To Deal With"

Sherry and Renee were awesome they worked a great deal and were outstanding to deal with.
Jonathan Blank 5/6/2014

"I'll Be Back!"

Keith was responsive and ensured I received what I wanted within my price range. Would recommend him to anyone.
Alicia E. Ruscittio 5/22/2014

"Very Good Experience"

This has been a very good experience. It is our second purchase from this dealership.
Todd Lee Dodson 5-14-2014

"Awesome Experience!"

Loved our salesman, will probably be repeat customer.
Sarah Frye 5/30/2014

"My Experience was Amazing!"

Sherry Wampler is an outstanding Sales associate! I will definitely be doing all my business with First Team & Sherry.
Courtney Hicks 4/18/2014

"Our Experience Was Great..."

Our experience was great, Tiffany was wonderful, she helped us so much, thank you for everything :)
Lynnette & Charles Horton
Absolutely Wonderful!
Kylia Smith 2/17/2014

"High Class and Respect"

Alex worked very hard to get me in the vehicle I wanted. I really appreciated the high class and respect at First Team. Thanks!
Brad Hensley 4/19/2014

"Very Respectful, Friendly..."

...Candid, Knowledgeable sales rep. Will recommend to friends and family.
Emily Beckner 4/19/2014

"Amazing Experience"

My experience today was amazing. George Thompson was very helpful in helping me purchasing my new Hyundai Sonata. I will be recommending him to a lot of people.
Laura A. Brown 2/6/14

"Kind and Knowledgeable"

Was very knowledgeable and was very kind. They were very helpful with trying to get the best financing needed.

Christopher Massey 3/26/14

"Kind and Knowledgeable"

Was very knowledgeable and was very kind. They were very helpful with trying to get the best financing needed!
Christopher Massey, 2/26/14

"Excellent Experience"

I really enjoyed the no hassle, no haggle buying experience.
Rodney C. Reedy 2/15/2014
"Very Knowledgeable!"

Staff was very willing to help up.  Very knowledgeable.  Very pleased with service prior to arrival and the speedy service with the credit application.  Will recommend to everyone and possibly purchase another car soon!  Very pleased and made the experience exciting and fun! 
Jennifer Simpson, 1/3/14

"Excellent Service"

The sales representative Mel Dobbs provided me with excellent service. He answered our various questions very patiently. The purchase wit First Team was great.
Ming Cheng 2/15/2014
"Very Easy."

Beat experience I have had buying any new or used car.  Very easy to get along with, no pressure, great people.
Michael W Hungate, 1/10/14

"Experience Went Well"

My Experience all together went well. Especially with Bill.
Benjamin Alexander 2/18/2014
"Approachable and Personable."

Austin Mundy was very approachable and personable from the moment he came up to me to say hi and if I needed anything.  There was no pressure to buy, he was understanding and made the process painless.  He's an awesome sales person and made the process painless.  He's an awesome sales person and I would definitely recommend him to anyone wanting to purchase a Hyundai.  Thank you so much for always making our experience at First Team a wonderful experience.  
Charlotte & William Watkins, 1/2/14

"Reasonable Price"

Very professional salesman with respect for customers. Very reasonable pricing.
Samuel Wright 2/8/2014

"Extremely Satisfied"

Yanzhu Wu 2/17/2014
"Pleasure to work with!"

We met Tiffany on the Prestige lot and she was great at listening to what we were looking for an approximate price range we were interested in. She has been a pleasure to meet and work with. Her father Mel also assisted and was very helpful and informative.  We will definitely recommend First Team to family and friends!
Kathy Strong, 1/4/14
"Approachable and Personable."

Austin Mundy was very approachable and personable from the moment he came up to me to say hi and if I needed anything.  There was no pressure to buy, he was understanding and made the process painless.  He's an awesome sales person and made the process painless.  He's an awesome sales person and I would definitely recommend him to anyone wanting to purchase a Hyundai.  Thank you so much for always making our experience at First Team a wonderful experience.  
Charlotte & William Watkins, 1/2/14
"Absolutely Wonderful!"

Brian was absolutely wonderful to work with.  We truly appreciate his honesty and making sure we were knowledgeable on what we were purchasing.  Ultimately when we were between two cars on what to purchase and liked equally, Brian was the reason we went the direction we did with the Altima.  We feel very confident with out purchase thru him and First Team.  We will DEFINITELY recommend him to others. Thanks so much for the wonderful customer service!  
Jeanne & Allen Lawrence, 1/1/14

We have been to Lynchburg Nissan and had a terrible experience with pricing.  The iMVP pricing made us take the drive to take advantage of the great prices.  Great service, and great experience with Ron. 
Sarah & Matthew Thorpe, 1/3/14

"Extremely Satisfied"

Yanzhu Wu 2/17/2014

"Knowledgeable and Kind"

Was very knowledgeable and was very kind. They were very helpful with trying to get the best finances needed.
Christopher Massey

Excellent.  We were never pressured or pushed by Bill Scott.  He was very patient with us as we tried to decide what to buy.  He also helped us decide what was most important to us.  While we checked pricing at other dealers we found that we wanted to do business with First Team because of Bill.  
Laura & Eric Reilly, 1/2/14
"Polite and Helpful."

Blake has been most polite and helpful.  He is so knowledgeable about all the cars and so understanding of my handicap.  Thank you for everything.
Carolyn F Hobson, 1/3/14


All work completed in a satisfactory and timely manner.

Rosalie Sloan , 12/10/13

"Service is always easy with First Team"

Service is always easy with First Team. Drop our car off on Friday evening and it is ready the next day. On time. We get both of our Foresters serviced this way.

Karen Maynard , 12/7/13
"Best car buying experience of my life!"

Walking into a business like First Team and be truly "helped" by an associate like Joe Dudak is a rare pleasure!  This has not only been the BEST car buying experience of my life, but one of the best buying experiences!  Thanks to Joe Dudak and First Team for showing me that true customer service is still around!
James Andrew Holbrook, 12/29

"very professional"

Service team, Eric, on entering service bay was very professional in asking my problem(s), guiding me to the customer waiting area and explaining the repair results.

Lynn Thomas, 12/17/13

"Smooth operation"

From taking my order to the completed repair, the people encountered and the quality of the work were excellent.

Rose Bayly , 12/12/13

"Professional and on time"

Professional and on time

Thomas Young , 12/7/13

"Everyone was professional."

Everyone was professional.

Willis White , 12/3/13


Unless you can do something about the weather, you're doing all my service (from the front desk to the guy that brings me my car and in between) - nothing

Susan Ellis , 12/4/13


Friendly, no pressure, knowledgeable sales staff.

Roberta Hylton , 12/3/13

"Great Communication"

car work was done in a timely fashion. great communication. shuttle service

Mike Buurman , 11/27/13

"Perfect Timing!"

We gave a time frame to complete the sale and it was met. Extremely important!!

Hugh Hopkins , 12/3/13

"Very Happy!"

I was very happy the way Eric Horn took care of my problem.

Richard Taylor , 12/3/13

"My kind of pit stop!"

Fast in, fast out! And clean kind of pit stop!

Lloyd Doggett , 12/3/13

"Snacks in lounge, fast service!"

Snacks in lounge, fast service!

Lane Destro, 10.30.13

"Fast Service"

The speed you completed all services i had requested, 

Stay as you are. Thanks for taking care of my Subaru..

William Palmore , 11/22/13

"Quick and professional"

Quick and professional

Kay Brady, 11.9.13

"Friendly Personnel"

Friendliness of personnel, clean facilities. promptness of service.

Margaret Peters, 11.8.13


Level of expertise of maintenance staff.

Elvin Epting, 10.29.13

"Fast and dependable"

Fast and dependable

Jeffrey Bavely, , 11.6.13

"Attention to detail, explanations and service quality."

Attention to detail, explanations and service quality.

Judie Snipes, 10.30.13

"Good Vibes!"

quick, personal attention-I did not get any negative vibes from anyone

Steven Richards, 10.30.13

"Snacks in lounge, fast service!"

Snacks in lounge, fast service!

Lane Destro, 10.30.13

"Snacks in lounge, fast service!"

Snacks in lounge, fast service!

Lane Destro, 10.30.13

"Easy & fast!"

Easy & fast!

Lewis Leftwich, 10.18.13

"Timely, quick, and right priced."

Timely, quick, and the price was right for first visit

Michael Wachter, 10.15.13

"Professional and friendly"

Professional and friendly service. thanks

Lawrence Thompson, 10.16.13

"Friendly Sales and staff!"

Friendly Sales and staff!

Donna Moore, 10.18.13

"What an experience!"

Oh what an experience! A sales person that cares. He wanted to find the right fit for me. He also had the cheapest price around and he just wanted to find the right fit for me. When a sales person tells you that all he needed was for me to find the right car at the price I could afford. Now that is what I call an excellent experience. My grand parents actual wanted to go to Duncan so I went to Duncan and they actual said they could not beat First Team's price. Even before Duncan said they could not beat the price Mike the sales person said if they could go lower First Team could beat their price by 500 dollars.

Ronald Webster, 10-22-13

" extremely courteous service personnel!"

Internet access while I waited. Unexpected free car wash. extremely courteous service personnel!

Edward Turner Iii, 10.22.13

"Helpful Shuttle"

Availability of shuttle service due to length of service was very helpful. Appreciated Subaru service manager's advice and professionalism.

Lawrence Grossman, 10.21.13

"Very happy with the process"

I was very happy with the process. Jeff was helpful and courteous. I have been in touch with him since June to purchase a new car. He kept my information. Was available when I had questions and went over the car and instructions thoroughly.  Very knowledgeable about the cars I was looking at and he helped me make my decision. EVERYONE in the Nissan and Subaru office was friendly and spoke to me often while I was there.

Karen Hodnett, 9-23-13

"Helpful Staff"

Staff helpfulness and speed (as well as a car wash).

Robert Crawford, 10.21.13

"Linda was Amazing!"

Linda was amazing! very helpful, warm and I didn't feel pressured. I will highly recommend her to friends and family interested in a new car.
Rhonda Swanson, 9-10-13

"Helpful and Informative"

Dave was very helpful and informative. Very nice experience.
James Trent, 10.8.13


Steve did a great job!  The purchase experience was super.
Mark Montgomery, 10.5.13

"excellent to work with"

Blake Peters was excellent to work with and was very helpful in getting me a great deal on my new car
Brandon Hall

"Great experience"

Experience was great.
Teon Lee Burford, 9.26.13

"Low pressure experience"

It was a low pressure experience. Mr Dobbs maintained a relaxed atmosphere. we could definitely purchase our next vehicle from him.
Brandon Coes, 9.9.13

"Excellent Professionalism"

Calming affect from Austin during this process. Great pricing, easy processing, First Rate customer service. 
Thomas Lee Twitty

"Informative and fair"

Excellent!  Very informative and fair trade. 
David Hart

"Courteous Service"

Courteous service with good car care.

Mavis Allmon

"Very professional and thorough"

Very professional and thorough. Good experience overall, give George and Horation a promotion.
John Robert Seiler

"A large part of my second purchase was due to the way I have been treated prior."

This is my second Nissan I purchased from First Team. A large part of my second purchase was due to the way I have been treated prior.
Kenneth Sauer Sr. , First Team Nissan

"The best sales person"

The best sales person, he was friendly, knowledgeable, helpful and kind. Got me into a brand new car. Keith Morris was amazing. 
Tracy Stroupe

"Successful transaction "

I found Keith Kelso accommodating as a salesman and willing to go the extra mile very professional, up front and honest. This transaction was successful in less than one day. 
Fonda N. Martin

"Great Job"

William Scott did a great job.
Melvin D. Christian

"Was a pleasure"

Was a pleasure
Robert Seibel

"Very good experience"

Very good experience, no high pressure sales - very reliable - would recommend.
Kathy Via

"Quick Service while you wait"

Quick service while you wait! Always a plesant experience. Wonderful waiting room with free coffee/computers/snacks.

Sharon Armour

"Very good service"

I had very good service and enjoyed everyone I came in contact with. I specially like that they take time to listen to my story and work with me on my situation. I would definitely come back here to purchase another car because of my experience today. 
Brittney Wilson

"I would consider working with him again"

Keith worked very well with us and kept everything within my price range. I would consider working with him again
Deborah Bondurant


Kimberly Regina Carter

"Hassle free"

No pressure and hassle free. Listen to my needs.
Daniel Norton, 6.22.13

"Positive Experience"

I have bought 3 cars from First Team and all experiences have been positive. Blake has been very helpful. 
Dallas J Washburn

"Everything went well"

Everything went well. Helpful, friendly service from manager and salesman.
James Forbes

"Helpful and generous"

Brandon was very helpful and generous. This was my first car buying experience and he was very knowledgeable about the vehicles, and very customer friendly. I really appreciated him helping me. 
Dreama M Fields

"Great Job"

Great Job, friendly, personable. 
John Donald

"Friendly and knowledgable "

Rick was very Friendly and knowledgable. Thank you!
Very confident and happy with our purchase.
Kari Beth Hurley

"You should be proud of what a great team you have"

Mel and Tom Morgan were excellent and did everything they could to make our purchase as seamless as possible. Lex Brown was also outstanding! You should be proud of what a great team you have!
Cynthia Booth, 2-21-13

"They were wonderful"

Sherry and Renee were wonderful. I appreciate everything they did for me.
Frances Sonya Cohen

"were awsome"

Mr. Guy Hager and Mr. Jeff Spencer were awsome with helping me buy my vehicle.
Tereva Blake, 2-21-13

"Good People, Great price!"

Awesome! Good People, Great price!
Ya peng Yu

"the guys at First Team were awesome"

We love out new Jetta and the guys at First Team were awesome! Next time we buy a car, we'll be working with them. Mel Dobbs was our salesman. He was great! Thanks guys :)
Brittany James, 2-20-13, First Team Volkswagen

"Great place to purchase a vehicle"

Keith Kelso made me appreciate driving three hours to purchase a vehicle.
Great place to purchase a vehicle. 
William R Holcomb

"A very good experience"

Wayne Lewis was our sales person and he was very helpful and informative without being pushy. A very good experience. Thanks
Patricia Shotwell, 2-19-13

"Very classy experience"

No high pressure sales tactics. Very classy experience! Thanks.
Jan Wilson, 2-19-13


The sales staff that my wife and I worked with were excellent!! Thanks to Mike & Renae

Larry Williams, 2-21-13

"Great Salesman"

Allen Perry was a great salesman he was very detailed and showed us more then any other.
Della Black Smith, 2-20-13

"pleasant buying experience"

This was a very pleasant buying experience. Mr. Scott was very knowledgeable and easy to deal with. He was able to answer all my questions and put me at ease with my decision making.
Margaret Crumpacker, 2-16-13

"You guys ROCK"

You guys ROCK! I can't get an oil change that fast when I PAY! Plus the snacks, coffee and awesome computer!
Andy May, 2-19-13, First Team Subaru

"extremely helpful"

Everyone there at the dealership was extremely helpful Lisa, Juan and Rick were all three fantastic and they represent your company very well.
Donald Young, 2-18-13

"I commend those who worked with us"

I commend those who worked with us. My suggestion is the amount of time taken to complete transaction should be shortened.
Richard Killinger, 2-18-13

"excellient sale person"

Linda was a excellient sale person. l would highly recommend Linda to my family and friend.
Julia Browley, 2-17-13

"Another great experience at First Team"

I had another great experience at First Team. The service was great and everyone made the process of buying a new car less stressful. Thanks again!
Laura Markowski, 2-12-13, First Team Volkswagen

"Everyone was really nice to us"

Steve did a outstanding job explaining the vehicle to us. Everyone was really nice to us. Thank you!
Sharon Farmer 2-11-13

"Very helpful"

Mel who sold us the car was very helpful eager to answer a question and find us a car. He was respectful of our feelings and tryed his best to find exactly what we asked for. He was courteous and kind and all around nice guy. You are lucky to have a man like Mel in your employee. The one who set us up with the technical things was very informative and knew exactly what he was doing. Chip who did our financials answered my questions and had a big smile for us. That is what I look for always and I hope down the road if we have anything we need to ask or help with the car they will be there for us. I count on it. Its how you get customers to return. We spent most of our time talking to Mel Dobbs and I think he deserves credit for the sale entirely. If we had not met him I doubt we would of came back or even bought one at this time.
Andrew Phillips 2-11-13

"very professional and very patient"

I was impressed with the Salesman. He was very informative about the vehicle. He was very professional and was very patient with me.
Angelia Broughman 2-11-13

"Sales person was fantastic"

Sales person was fantastic
Richard Eubank 2-10-13

"was a pleasant experience."

Dealing with Austin and Renee was a pleasant experience.

Jeffrey Cranford Sr. 2-10-13

"honest and straight forward"

I appreciate the opportunity to work with Steve Weeks on my vehicle purchase. He was very honest and straight forward about everything. And I will definitely be a future customer because of him.
Keith Cole 2-7-13

"the salesman was so nice"

the salesman was so nice i will buy all my cars at first team from now on.
Jocelyn Farrely 2-7-13

"Excellent sales team"

Excellent sales team. They made an otherwise stressful situation almost pleasant!
Brenda Taylor 2-2-13

"very pleasant, courteous, and knowledgeable"

The sales staff at First Team was very pleasant, courteous, and knowledgeable. There was never a trace of high pressuring. The Salesman, George Thompson was was as helpful as can be. He couldn't do enough for us. A good man with a heart as big as all outdoors. Very knowledgable; the Finance Manager, Chip Bennett is an outstanding all-around man and gives helpful insight in selecting automobile service contracts. He is willing to work with you. A definite asset for First Team; the Sales Manager, Don Shelton is accomodating and warm hearted. He obviously sets high standards for the sales staff that he trains and oversees so well. We felt that the sales staff answered our questions honestly, and that were interested in what was good for us, not just interested in making a sale Sincerely, Patrick Chiesa & David Chiesa(son)
Patrick Chiesa 2-7-13


Linda was great, she realy worked with us to find the right phone and price. I really feel she had out best intrest in mind, not just making a sale. The entire Subaru team treated us great, this is our 4th car from First Team and it will not be our last.
Kirsten Lubbs-Robinson 2-4-13

"I will definitely be back"

Blake was beyond excellent! He kept in contact with me over the decision making period and made sure that the whole experience was oriented towards me and my wants/needs! I will definitely be back!
Jenny Roberts 2-3-13

"Very pleased"

I have purchased two vehicles (one used and one new) from First Team and have been very pleased with the knowledgeable and customer oriented staff.
Christopher Laduke 2-1-13

"Excellent Service"

The services were excellent. I was really satisfied with my purchase.
Amy Doan 2-3-13


Salesman and finance manager were great!!!
Brenton Bowles 2-2-13

"Enjoyable experience"

Sherry Wampler is the best car salesperson we have ever dealt with. She was so easy to talk to and so willing to answer all our questions and spend time with us helping us decide on a vehicle. She covered all the bases and we felt very comfortable with our choice once we made it. Buying a new car is a big deal for us. Sherry made it and enjoyable experience. Everyone at 1st Team is great! We would certainly deal with them again and we feel like everyone there is ready to help us if we need it in the future.
Cathy Bostic 1-30-13

"Always wonderful"

I have bought many cars from first team and it has always been terrific! Kenny Martin and his team are always wonderful! Thank you!
Megan Carico 2-1-13

"Friendly service and everyone seemed genuine"

Friendly service and everyone seemed genuine
Michael Glass 1-30-13

"very happy with the service"

I order orginially from another subaru dealer back in October. That dealer wasn't very helpful at all. My car ended up being delievered to the wrong car lot and sold. Jason Garner got right to work finding me another car almost exactly like the one I order. I very happy with the service I received from First Team Automall.
Gary Clements 2-1-13

"Thank You"

First Team should be proud to have employees like Jason Garner. I live 4 hours away from the dealer so everything was handled electronically or over the phone with Jason and I was very satisfied with our interactions. My only disappointment was that I couldn't meet him and personally thank him for how well he treated me in this process. He was very professional yet easy to talk to and he never left me dissatisfied with the answers to my questions. He answered almost all of my phone calls and returned my missed calls immediately. Again, First Team should feel good knowing that employees like Jason are providing for their customers. Thank you Jason Garner, and thank you First Team for making my car buying experience a great one.
Stephen Morris 1-31-13

"Top notch"

Our sales rep Steve was top notch!!!!!
Pamela Swafford 1-30-13

"one of the best experiences"

Steve Waskey was excllent to work with. Most of the deal making was done via e-mail which was preferrable to me. There were no high-pressure sales tactics which was appreciated. He is very knowledgeable of the Subaru brand and answered all our questions while on the test drives we took, via e-mail, on the phone and in person. The experience with the business manager Juan was also positive. He didn't pressure us to purchase additional items which we were not interested in. The day of the purchase we were in and out in a reasonable amount of time. I have to say this was one of the best experiences I've had in purchasing a new vehicle.
William Sloan 1-28-13

"Everyone was so kind and helpful"

Everyone was so kind and helpful
Deborah Ginger 1-29-13

"Very professional"

Mel is a very good salesman- very professional. I love my Outback!
Pearl Gearhart 1-29-13

"Great salesman"

Kenny Martin was a great salesman, will recommend!
Kelly Link 1-27-13

"very helpful & very patient "

Kenny Martin was very helpful & very patient with us on Saturday while test driving at least five vehicles. I would definitely recommend and use Kenny in the future.
Lisa Milliron 1-28-13

"Very good service"

Very good service,no high pressure
Craig Martin 1-25-13

"a pleasant experience"

This is the fourth vehicle I have purchased from Firt Team. The whole staff is wonderful to work with and make buying a car a pleasant experience.
Lori Hall 1-27-13

"Very Helpful and Friendly"

Audrey Hamner 1-27-13

"Very helpful and friendly."

Enjoyed working with Tom. Very helpful and friendly.
Kermit Moore 1-27-13

"Extremely happy with everything."

Extremely happy with everything.
Kenneth Mowles 1-25-13

"friendly, courteous, professional"

the people were friendly, courteous, professional,and explained my questions in a manner which i could understand. it was a positive experience. thanks.
Delores Figg 1-24-13

"Great Work"

George & Linda were great to work with!!
Cynthia Boehling 1-15-13

"friendly and helpful"

Everyone was so friendly and helpful! Going through the entire process of buying my new car was very fast too. Thanks!
Christina Smith 1-23-13

"excellent and helped me very much"

The car salesman Mike Mcneely was excellent and helped me very much find the right car with affordable payments. I will be coming back in the future and buying cars from him.
Kimberly Brookman

"smoothe and easy experience"

Thank you for a smoothe and easy experience.
Peter Colbert 1-23-13

"Very Nice"

Our experience was fine except how long we had to wait. We had done our homework before visiting and it only took us 40 min to drive and decide but we were there over 3 hours. Does not seem productive for sales people. Anyway everyone was very nice and we would come back.
William Gibson 1-17-13

"efficient and professional"

We were pleased with the efficiency and professional of the people we dealt we. Holly Newell was especially helpful in walking us through the online purchase of our new Forester. 
Rodney Lawrence 1-17-13

"Great Deal"

I appreciate Austin going out of his way to make the deal happen in the time frame that I needed.
Daniel Hall 1-16-13


My salesman jason garner was awesome picked out a perfect car and got everything done so quickly!!! I'd recommend him to anyone!!
Ashley Pimlott 1-15-13

"great experience"

Had a great experience! Joe made the experience easy and fun, plus was able to help me find a car to meet all my needs. I had my Jeep for 9 1/2 years, and wanted to find a car that I could keep for just as long, if not longer! Have loved driving it so far!
Monica Mannino 1-15-13

"Exceptional Job"

The salesperson Tom Morgan did an exception job. His easy going demeaner is the reason we came back to First Team to make our purchase.
Mac Craft 1-12-13

"Extremely Happy"

This was our sixth Nissan purchase. We are extremely happy with first team Nissan, And would definitely buy another car there
Linda Rood 1-15-13

"Great Sales rep"

This is my third vehicle purchase from Horatio Doregos. He is a great sales rep. and person. I refer all my friends to him...
Brian Farrow 1-7-13

"very pleasant, no hassle experience"

It was great that First Team participates in USAA's auto buying service. It was nice to have a local dealership to deal with vs having to go out of town. It was a very pleasant, no hassle experience.
Randall Wilks 1-7-13

"Very enjoyable process"

Tom, and everyone who worked with us, was very friendly and welcoming. He made the whole process very enjoyable!
Elizabeth Cox 1-6-13

"above and beyond"

Keith went above and beyond to get us where we needed to be as far as a trade in price and the price of the Veloster...He is a GREAT Salesman, hes even called twice since we bought it to check and make sure things were still going good with the car!!! Thank You Keith
Barry Underwood 1-5-13

"Very professional and a great salesman"

Brandon is the best! This makes the second time we have worked with him. Very professional and a great salesman!
Robert Shumate 1-5-13

"wonderful service"

Blue Ribbons Special - Excellent and truthful sales rep. Mr Sonny Widener. This was the most pleasant car buying experience I have ever dad. Everyone at the dealership was so pleasant and helpful. I am very pleased with my selection of a Hyundai Accent and fell sure that it will last me a long time. Thanks you for such wonderful service.
Patricia Dove 1-4-13

"Perfect service"

I bought 2 cars Saturday and overall received Perfect service! I will add that on my Lexus, I drove approx. 10 miles and realized a extreme noise in the fron of the vehicle and found that I had lost 5 out of 6 lug nuts on the drivers front wheel and 4 out of 6 on the passenger wheel!! The Service department needs to pay attention to details or it will get someone killed!!! Thank you
Loannie Altizer 12-31-12

"Very helpful, professional and knowledgeable."

Loving my new Sonata! Great salesman--very helpful, professional and knowledgeable.
Janet Mccarter 1-4-13

"professional and knowledgeable"

professional and knowledgeable
David Carr 1-2-13


Both Mike's are great. Mike Muncy is the best, every business needs someone like him to deal with people.
Sabrina Gautier 12-31-12

"service was exceptiona"

Salesperson, Keith Morris' of First Team Auto Mall in Roanoke VA, service was exceptional. Worked with me for several months. Provided all the information I needed to make an informed purchase decision based on my needs and timing. Many thanks to Keith.
Mark White 1-2-13

"Easy and smooth as possible"

Tom Morgan and Chip Bennett were both very helpful and made our purchasing experience as easy and smooth as possible. Thanks!
Philip Peters 1-2-13

"I am very impressed"

Everyone was friendly and very easy to work with. I am very impressed!! Thanks so much!
Colleen Mulgrew 1-1-13

"Not Pushy"

They we not to pushy and let me pick what I wanted not what they wanted me to buy.
Kenneth Parrish 12-30-12

"My purchase was great"

my purchase was great, drove 2 in a half hours to come get the car, i love the car i bought, the salesperson DC was excellent, made sure i got what i wanted, the only negative in my whole experience with yall was that the paperwork lady Cathenne Anne Martin, messed up my paperwork information, had to send paperwork through email twice because she forgot to let me sign it, and i had to fax it back to her twice, which cost me $20 bucks all total, which i wouldnt have to in the first place if she did her job right, in doing so, they cut my car off which i couldnt drive and had to borrow a friends car, so much hassle and stress.
Jason Seechang 12-31-12

"My second vehicle"

Second vehicle I have bought from you, How about a customer loyalty program. Just a thought.
Randy Hayslett 12-28-12

"Exceptionally helpful"

All the people that helped us were exceptionally helpful and knew their job well. Everything was taken care of with all questions answered. It did take a lot of time---5 hours. But I am very satisfied with my new car!!!! Thanks so much First team!!!
Judith Saunders 12-31-12

"Wonderful experience"

Wonderful experience
Kourtney Woodson 12-28-12

"The guys there were great"

The guys there were great! I came in unexpectedly when the dealership was preparing to close in an hour. My salesperson, Tom, was fabulous and made the experience much less anxiety-provoking than is often the case at a dealership. The finance manager stayed late to ensure I got the best possible interest rate. This is the third vehicle I've purchased from First Team and I needed this one badly. Thanks to you all!
Deborah Coleman 12-30-12

"Firm but friendly"

Sales person's attitude was firm but friendly, hard to bargain. We like her service. If you can shorten the paper work processing time, then the whole transaction would be perfect.
Charles Chang 12-30-12

"One of the easiest experiences"

The salesman (Kenny Martin) was pleasant to deal with and and made it one the easiest experiences I've had buying a car.
Donald Ford 12-23-12

"First team auto is the only place to buy!"

Our salesman and Loan person (lex) were very straight forward and had great personalitys. They are the reason first team auto is going to be the place where my family shops from now on. First team has best deals and best service, engine for life, free oil changes. First team auto is the only place to buy!
Joshua Toney 12-29-12

"Very professional"

A very pleasant purchase experience. All parties involved were very professional. Our salesman Rick Burk and his assistant Tom went out of their way to insure everything went smoothly. Thank you!
Theodore Smith jr 12-28-12

"Extremely kind and welcoming"

Everyone was extremely kind and welcoming - it was a wonderful experience.
Harley Patterson 12-21-12

"Very excited about my new car"

I thought Mike did an excellent job of telling us about the car and making the process as smooth as possible. I like the atmosphere at First Team, I never felt pressured and all my questions were answered honestly. Finally, I thought the price was fair and I'm very excited about my new car!
William Pope 12-23-12

"Excellent salesperson"

This is the 5th hyundai that I have purchased and will continue to purchase from hyundai. I have always dealt with Wayne Lewis who is an excellent salesperson and who I and my family always choose to deal with. I have and will in the future recommend first team and Wayne Lewis to friends and family.
Kelly Caldwell 12-23-12

"Very pleasant"

Staff was very helpful,and friendly it was very pleasant. nice experience
Willard Surgeon Jr. 12-22-12

"She was great to work with"

Linda in internet sales was my sales person. She was great to work with. I truly appreciate her.
Thomas McDowell 12-19-12

"Great to work with"

Sonny was great to work with. He was always available for my questions and concerns.
Jason Epperly 12-22-12

"Efficient, friendly and professional"

I have never had such a nice experience when purchasing a vehicle. From start to finish, the process was efficient, friendly and professional. I bought a car previous to this, however, our salesman, Steve, anticipated our needs yet knew we didn't like a "pressure" sale. Excellent experience!
Joel Eig 12-18-12

"Was awesome"

This is my second purchase from 1st Team. My first experience was good, but this one was awesome! No one pushed me to get something I didn't really want and made sure that they didn't even show me cars I couldn't afford. I really appreciate how my sales rep, Blake, went over all the features of the car and even set up my Bluetooth. I will definitely do business with 1st Team in the future and will recommend them to my friends and family.
Annie Tipton 12-17-12

"Everyone was friendly, helpful and human"

We actually enjoyed the experience! Everyone was friendly, helpful and human! No one pressured us or even made us feel like we were being pressured.
Debra Herrick 12-19-12


Renae and Sherry were both absolutely WONDERFUL. They made buying a car a pleasurable experience.
Amanda Lee 12-19-12

"Very friendly and helpful"

Everyone was very friendly and helpful. I had a hard time making up my mind as to which car to buy and even though my husband was losing patience with me, my car salesman, Kenny, had an infinite amount of patience. He always made the effort to be available to my numerous e-mails and phone calls.
SUSAN MOORE 12-11-12

"Very helpful"

Mr. Dobbs was very helpful in trying to explain all aspects of the vehicle to us. We appreciate his calm nature and the fact that we were not pushed into buying something. He is an asset to your company.
James Bowling 12-10-12

"very pleased with car and service"

very pleased with car and service
Stephen Ribble 12-10-12

"Always a good experience"

This is our third purchase from 1st Team. Always a good experience, would not hesitate to repeat the experience when needed.
Robert Bidwell 12-13-12

"The experience was good"

Generally, the experience was good. I would have liked to know about the extras that I was asked about, such as undercoating and extended warranty before I agreed on the deal. I had gotten the payment that I wanted and these additional things would have added to the payment. Linda worked with me and helped me out in picking up the car.
Sue Boothe 12-12-12

"Excellent Financial Person"

I worked with Brian and he was excellet. I had a difficult situation to get financed and he worked hard to make it happen. His financial person was also excellent and gave me excellent advice. I am staying with Brian and First Team and recommending him to anyone who needs a new car. I have already called 2 people and bragged about the service and the people working at the dealership.
Luanne Carter 12-8-12

"Smooth and pleasant car buying experience"

This was a smooth and pleasant car buying experience and we found a great product at a very competitive price. Our salesperson, Mel Dobbs was very attentive to our questions and was able to get the answers we needed very efficiently, which was quite impressive as he was a new salesperson for Nissan. Thank You First Team!
Adam Sarbin 12-7-12

"I am extremely pleased"

Great service, seemed like staff worked extra hard to help me into the vehicle i wanted. I am extremely pleased and will do all of my vehicle shopping with first team.
William Corbitt 12-8-12

"Super person"

Keith, our sales person, was a Super person, knew his car and was a delight to work with. We experienced no pressure and we got what we wanted at a very good price. If the car is as good as our sales person we will be more than satisfied. MERRY CHRISTMAS!!!
Richard Trandel 12-6-12


Our sales person was Sherry Wampler and she was excellent. We felt very much at ease with Sherry and she was so upbeat and friendly and helpful. We will definitely send anyone we know to her if they are interested in purchasing from first team. She stayed late after closing on a Saturday night when she had dinner plans and never once made us feel like we were being an imposition to her.
Angie Beane 12-7-12

"Very Honest"

Mike, Rennee and Lex were all GREAT to deal with. They were honest, gave great advice and i ended up leaving with a car i never thought i could afford. I am always going to come back to First Team for all of my Car buying needs. Thanks again!!!!!!
William Downe 12-5-12

"Excellent to work with"

The sales rep Bill Scott was excellent to work with. He was very informative about the car I was looking at. Bill also said for me to contact him with any questions I may have even after the purchase of the car. I highly recommend Bill for all his work and putting me at ease. I will also recommend him to anyone that I'm aware of in looking to purchase a new car.
Amanda Staples 12-7-12

"Outstanding Dealership"


" All of your associated staff were great."

Great service and value. Our sales person,Joe Dudak, is an exceptionally personable and competent guide , helping us navigate the process of purchasing the car with careful thought and attention. All of your associated staff were great.
Rickey Teague 12-2-12


Thanks for arranging your schedule around ours. We greatly appreciate it. Merry Christmas!
John Stewart 12-6-12

"Great experience"

Keith Morris is a go getter for the customer as well as Mr. Munsey and Jeff Spencer! I always have a great experience and Mr. Morris has been the best sales person I have ever had at your dealership. Listening to the customers as to what they want and not what the salesman wants is very important and Mr. Morris is that sales person! I love that Mr. Munsey always jnows my needs and he goes above to work my deal! Thanks First Team!
Patty Maddox 12-6-12

"Everyone was friendly and helpful."

Everyone was friendly and helpful.
Donald Jones 11-30-12


The salesman was excellent, very knowledgable of the vehicle. Sales Manager again was absolutley excellent Finance Manager also absolutely excellent
Jeffrey McDaniel 12-5-12

"Very Helpful"

The help and information we received from Brad about buying our vehicle was very helpful.
Veneta Dooley 12-2-12

"Great job"

Bill Scott and Les lastname? from finance did a great job getting me the vehicle I wanted. They were very thorough in explaining the features of the vehicle to me and the terms of the financing, friendly and were a step above the salesmen I have dealt with at other car dealerships. The best part was they didn't come off as car salesman if that makes any sense, just someone showing me the vehicle and helping me through the process.
Benjamin Dorshorst 11-29-12

"Great job"

He always does a great job when I buy a car there.

Vannesa Phillips 11-26-12

"Very professional and helpful"

Steve Weeks, Sales, did an admirable job despite the fact that he is a relatively new member of the team. Renae Aquilina, Sales Manager, was very professional and helpful. Jeff Spencer, Sales F&I, was very friendly as well as personable.
Deborah Wade 11-28-12

"Everyone was very courteous and helpful"

Everyone was very courteous and helpful. We felt like this company really wanted us to be satisfied.
Michael Lewis 11-28-12

"Excellent experience"

We were very happy with our salesmen Brandon. He was professional and knowledgeable. Also we were pleased with the deal. Overall a excellent experience!
Donald Hergrueter 11-25-12

"Excellent purchase"

Excellent purchase. Thanks.

Kenneth Waybright 11-23-12

"A+ customer service"

Mel Dobbs deserves most of the credit for making this sale. I met him on A Sunday when your operation was closed, but Mr. Dobbs was there trying to build his customer base. In addition, Mr. Dobbs checked the preferred supplier status of my employer, Norfolk Southern, and with that information in hand I closed the transaction. Without that extra effort I would probably have bought a Highlander from Toyota. Blake (sorry but I do not have his surname available to me while traveling) was also of great assistance. Finally, Jeff Spencer was helpful, personable, and very professional. So far, all of the folks at First Team with whom I have interacted score an A+ on the customer service grading system.
Mark Bower 11-28-12

"Professional manner with attention to detail"

Having not purchased a new car in this century, I appreciated the thorough and professional manner with attention to detail that was provided by our sales person, Linda Kamelberg. When they could not answer questions about the vehicle's navigation system and radio they referred us to some other sources who could.
Judith Felty 11-26-12

"Good buying experience."

I have to applaud George in the internet department. Due to phone restrictions at work, George was willing to conduct a fair amount of our initial business via email and was willing and able to answer all my questions and requests. He is a knowledgeable person and was a pleasure to deal with. In the F&I department, I found Lex to be an enjoyable person to deal with as well. He did his job which is to complete contracts and sell extra coverage and options, but unlike others that I've dealt with in the past, Lex has a way of employing an entertaining "hard sell" while not seeming pushy or overbearing. All in all, this was a good buying experience.

Stephen Lusk 11-22-12

"Great experience"

It was a great experience and pleasure working with Keith to make my purchase.
Matthew McCarty 11-21-12

"I will definitely recommend First Team"

Kenny was fantastic. Because I work in Altavista and live in Forest, I asked alot of questions via email. He was extremely patient and helpful throughout the entire process. I will definitely recommend First Team to all my friends and family. Thanks to Kenny you've gained a customer for life!
Keith Pieper 11-21-12

"Very easy and enjoyable experience"

Very easy and enjoyable experience. No pressure.
Michael Jennings II 11-25-12

"I am very pleased with First Team."

Larry was excellent in showing me the vehicles that I could choose fom given my vehicle needs. He was very polite and very helpful with all the questions that I asked. We were trying to decide between a Ford vehicle and the Nissan Rogue. He called me with a tentative payment range that met my needs as far as pricing and put me in the vehicle that I needed. After we purchased the vehicle he set up the blut tooth in the vehicle and went through again all the features. I am very pleased with First Team.
Kathy Clyde 11-18-12

"Very good experience"

Very good experience. Steve Waskey was very helpful and explained the features of the Altima. He spend a lot of time with us as we made our buying decision. No high pressure selling........... very helpful and patient with our questions. The Nissan Altima was on our "short list" and we are pleased with our purchase. Debra and Danny Pendleton
Debra Pendleton 11-15-12

"Very helpful salesman"

Our saleman Kenny Martin was not pushy and very helpful.
William Clark 11-10-12

"I was treated fairly and with respect"

I feel I was treated fairly and with respect. I was not pressured to buy. The full tank of gas was unexpected and a nice touch. Haven't filled up yet because of the great fuel mileage. At my age, 65 ,this might be the last car I buy, especially due to the free oil changes and inspections. There's no reason this Nissan shouldn't last, with only minor repairs, for many years. I didn't rate my overall experience as "excellent" because I wound up buying $190 worth of floor & cargo mats [that were an added accessory] that I didn't need and removed before I left the lot. I purchased all weather mats from the parts department. That said - If I didn't think I was getting a good deal, I would not have purchased the car. The ride and comfort inside the car is exactly what we wanted. Tommy Wills
Mary Wills 11-19-12

"My Third purchase with First Team"

This was my third purchase with First Team, and I have referred several friends.
Charlie Nelson Jr. 11-6-12

"Wonderful experience"

Renae and Sherry were the best!!! I had a great experience and will definitely be back when i purchase another car. I'm sending my daughter and a friend to buy a car they are in the market for to First Team. Thank you for such a wonderful experience on pursuing my new car!!!!!
Mary Kay Lee 11-18-12

"Easy Experience"

The salesman DJ Peters was very personable and made the transaction an easy experience.
Sylvia McCain 11-13-12

"They make your experience a good one"

I love how all the folks there make your experience a good one... folks like Bill Scott, who by the way, did his job by knowing exactly the vehicle I needed. But to all the staff members that made my visit a good one, thanks! Driving with confidence that you guys take care of yours.
Deborah Haynes 11-1-12

"Absolutely Wonderful"

Horatio was absolutely wonderful, went over and beyond to help us.
Daniel Etue 11-5-12

"We enjoyed working with Horatio"

We really enjoyed working with Horatio.
Anthony Hutchens 11-5-12

"Very pleased"

We were very pleased with our experience.
Jessica Wolfe 11-4-12

"Can't imagine buying a car or truck from anyone else."

This is the first used auto I have bought from you guys so I am hoping The experience will be just As satisfacfory as all the new ones we have Got there. Can't imagine buying a car or truck from anyone else.
Melinda Malone 11-9-12

"My First Brand New Car"

This is my first brand new car. The salesman worked with me to make sure I got a vehicle that met my needs and budget. The whole experience was stress free. First Team's reputation and recommendations by family and friends made it easy to decide on my 'first stop' in shopping for a car.
Jenet Robertson 10-31-12

"Good man"

Allen Perry was a patient low key gentleman all through the process who did a lot to please me. Good man
Daniel Cicchetti 11-3-12

"Very Pleasantly Surprised"

I have purchased many cars over the years and typically I hate car shopping! Why? Because I hate dealing with car salesmen who are pushy, rude, and try to force me into something I may not really want. So - when I got to First Team Hyundai and met Allen Perry, I was certainly very pleasantly surprised! He met me and introduced himself and asked if there was anything he could help me with. I told him I was "just looking" and he could not have been more helpful! He showed me different cars with different options but was always respectful about what I might really be looking for. I cannot even begin to tell you how impressed I was with Mr. Perry throughout the entire process. He never made me feel like he "expected" me to buy a car from him - he simply showed me the choices and explained all the services offered by the dealership. As he was going over the warranty and dealer information, I knew immediately I was not going to leave the showroom without buying a car. Mr. Perry was professional, courteous, and so very easy to work with. I would not only recommend this dealership, but I would also highly recommend Mr. Perry if you're looking for a salesman who is extremely knowledgeable about the vehicles and presents everything in a friendly manner. Thank you Mr. Perry and thank you First Team Auto Mall Hyundai!
Sue Hill 9-15-12

"Favorite Experience"

Having met so many fine people that work for First Team, I would say that it was probably our favorite experience buying a car. And we have bought many fine cars from good people. You are the best. And a special thank you to Joe Dudak who led us through the joy of this purchase. Thanks Joe!
Patricia and Stuart Margolin 9-25-12


The service was great!
Julie Underwood 9-15-12

"Purchased 3 cars"

I have purchased three cars from First Team and it has been a good, pleasurable experience each time.
William Frost 9-13-12

"Friendly sales and service"

We do recommend First Team and their efficient, friendly sales and service to friends and family. This is the third vehicle we have purchased from them.
Jerry Smith 11-18-12

"Exactly what I needed"

I had a wonderful experience with Doug at Subaru.  He was very helpful and friendly.  The Outback was beautiful and exactly what I needed and wanted! Thank you!
Lindsay Cardwell, 7-2-12

"First Rate Experience"

First Rate Experience! No complaints or concerns.
Brian Sieveking, 7-4-12

"Excellent and Truthful!"

Horatio Doregos and Jeff Spencer were excellent! They helped me through the entire process, were truthful, and guided my purchase so that it was the best fit for me and my family. It did not feel like I was forced into a sale or pressured to buy something that wasn't right. I thank you both for your time, effort and patience. 
Bridgette Bentley Penn, 5-30-2012

"Courteous & Helpful"

Thanks to everyone who assisted us in our purchase. Everyone one was very courteous & helpful. We Thank each of you for all your assistance. We want to give Chip a special Thanks for his helpfulness. Mac & Carol McClure. 
Donald K McClure, 6-6-12

"Satisfied Customer"

This recent purchase on 25 May 2012 marks the third Subaru Outback I have purchased from First Team Auto. Does that sound like I am a satisfied customer? I should hope so! 
Richard Lynn Cummins , 5-26-12

"Very Professional"

Joe was very professional and we felt very comfortable working with him. This is our 2nd First Team and Subrau. 
Marion Blaine Lewis , 5-26-12

"Great Job As Always"

The Salesman Dennis was great he showed us things on our outback that I did not know was there also the sales team and the F&I person did a great job has always Im a last minute buyer I kept them late they didnt mind. LoL Thanks again 
Michael Wayne Tuck , 6-3-12

"Time and Patience"

I want to again thank Mr. Martin for his time and patience in helping get my vehicle. Also everyone else that was involved with me during the process.
Mary Ellen Colby, 5-20-2012

"Great Job"

I worked with Brian Johnson. He did such a great job. He earned my immediate trust and made me feel comfortable every step of the way. He really made an effort to understand where my decisions where coming from and helped to talk me through them. I ended up making an educated decision that I am happy with. 
Rachel Rebecca Gresham, 5-20-2012

"Made Car Shopping Easy!"

I will always want to deal with Mike Neeley. He is an excellent salesman who answered every question that I had. I would highly recommend him. Thank you for making shopping for a car easy!! Sandra 
Sandra Ziglar Scott, 5-28-12

"At Home Atmosphere"

Rick and everyone else we had contact with were very friendly, courteous, fun to talk to- just an overall very pleasant experience.  The process itself was lengthy but it went quickly because of the "at home" atmosphere.  Thank you.
Linda Evans-Malinowski, 5-10-2012

"Sold Me! "

 Kenny sold me on the car. I didn't even think that was possible!

"Pleasure to Deal With"

 Sonny knows the products very well and was a pleasure to deal with.
Randall Smerecki, 5-10-2012

"Knowledgeable and Helpful"

I had a great experience working with Sonny Widener.  He was very knowledgeable and helpful throughout the buying process without feeling like I was being "pushed" into the purchase, it was a very smooth transaction. I will keep your dealership in mind for any future purchases with emphasis on recommending Sonny.

Denise Smerecki, 5-18-12

"Very Professional"

 Doug was awesome to work with. Great personality and explained everything about the car and was very knowledgeable. Very professional.Thank you.
Madrakhim Zaynetdinova, 5-14-2012

"Sales People Were Fabulous"

Your Sales people were fabulous and we would go back because of them Brian Johnson, Linda Hamelburg. It was a great experience and I love my new car. Thanks. 
Nancy Brawner Lawrence, 4-27-12

"Employees were fantastic!"

Blake was a pleasure to work with.  All employees I met were fantastic!  Out of the vehicles I have purchased over the years, I am truly impressed!  Thanks!
David Clay, 5-10-2012

"Fantastic Experience"

Joe has gone over and above requisite duties to make the lube experience fantastic.
Zachary Stachura, 4-19-2012


Keith did a good job selling the vehicle and the woman who helped us with the paperwork was outstanding. Thanks much, Kelly and Travis 
John T Hansbarger, 4-25-12

"A Rewarding Experience"

My wife and I purchased a new 2012 Nissan Versa recently. Our salesman was Horatio. I equate our experience like going to a dentist and not needing Novocaine. Not only was there no pressure, but the knowledge that the sales team and finance department gave to us during our purchase was comforting. This was my first new car purchase and I couldn't be happier with the experience that my wife and I had at First Team. Good for you guys!. Usually buying a car is a nightmare with pushy salesman and bad service. At First Team it was a rewarding experience buying our new vehicle. We will be recommending you to all our friends and family. We are extremely grateful for the way your company treats it's customers.
Chris & Dana Cash, 4-21-12

"George Thompson"

I've met with George on two occasions over the last two years and have been palmed off to someone else. The gentleman i dealt with was excellent and we purchased a vehicle.I hope to be satisfied with your future dealings.
Melvin DeVed Jr.

"Very pleased!"

The salesman, the staff and management were very accommodating and helpful. Very pleased with my experience. Thanks! 
Henry Luther Bennett, 4-1-12

"Unmatched Service"

Had an excellent time working with the team towards the purchase of my new Frontier. I absolutely love the car and the service was unmatched from start to finish. This is my first car and I will absolutely be a life long customer. I look forward to future business together.
John Pratt Carlin, 4-11-12

"This is my fourth!"

This is my fourth! I bought a Subaru, then won a Pathfinder from K92 and First Team, bought a Nissan truck that I still have and now my Juke. I had started a search for a new vehicle since my truck is 12 years old but still looks great. I wanted to get a pre-retirement car so it will be paid for when I do retire. I had looked at numerous vehicles online but First Team always pulled me back to look. I promised my family and myself I would not buy anything on my first trip out. I didn't see anything I was the least bit interested in until I saw the Juke and it was love at first sight. The price was right and the dealership was tremendous. I didn't feel the pressure like I have in the past when buying at other dealerships. First Team wanted to make me happy. It was a great relaxed atmosphere. I have been in dealerships when I felt like I was in the hospital ER; people racing around to give me a deal! Anyway I am happy with my shopping experience.
Catherine L Ponton, 3-31-12

"First Team has been great"

The service over the the last eight years that I have experienced with First Team has been great which included car performance, maintenance and personnel. I am anticipating the same quality of service with my new Elantra which led me to buy another car from First Team Auto Mall. 
Louise Sledd Braxton, 4-10-12

"Ninth Car - Postitive Experience!"

This is the ninth car we have gotten from this dealership and we have always had a positive experience.
Jeri Brickey Dickinson, 4-3-12


First Team Auto Mall

6520 Peters Creek Rd
Directions Roanoke, VA 24019

  • Sales: 540-362-4800


  • Monday 9:00am-8:00pm
  • Tuesday 9:00am-8:00pm
  • Wednesday 9:00am-8:00pm
  • Thursday 9:00am-8:00pm
  • Friday 9:00am-8:00pm
  • Saturday 9:00am-6:00pm
  • Sunday Closed